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Paula Whitlock
Phoenix
Work Preference
Summary
Customer service professional with extensive experience in property management and sales. Demonstrated success in improving client satisfaction and meeting revenue goals through strategic relationship management and teamwork.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Macys Dept Store
Glendale
10.2024 - 09.2026
- Executed daily customer service tasks, resolving inquiries and enhancing client satisfaction.
- Conducted sales activities to achieve revenue targets.
- Managed register operations, ensuring accurate transactions and efficient service.
- Maintained store displays to engage customers and promote product visibility.
- Restocked merchandise regularly to optimize inventory levels.
Customer Support Specialist
Kohl's
Blaine
07.2020 - 09.2024
- Resolved product inquiries and order issues, ensuring high customer satisfaction.
- Guided customers in product selection to enhance purchasing experiences.
- Processed returns and exchanges while fostering positive interactions with customers.
- Collaborated with team members to develop strategies that improved response times.
Leasing Consultant
Velaire at Aspera
Glendale
12.2018 - 05.2020
- Typed leases, memos, and emails, prepared weekly reports for management, and managed over 20 phone calls daily.
- Toured community with prospective residents, processed paperwork, and facilitated move-ins and move-outs.
- Facilitated property tours for prospective tenants to showcase available units.
- Managed application processes and lease agreements for potential residents.
- Coordinated tenant communications regarding policies and community events.
Caregiver
Lyons Family
Sun City
02.2009 - 12.2018
- Administered medication, enhancing patient compliance and safety.
- Assisted with dressing and personal hygiene, promoting dignity and comfort.
- Provided transportation to appointments, facilitating timely attendance and access to care.
Education
Associates Degree -
Glendale Community College
Glendale, AZSkills
- Customer engagement strategies
- Issue resolution
- Order processing
- Transaction management
- Product knowledge
- Stock replenishment management
- Client relationship management
Affiliations
- Phoenix Suns #1 Fan!
- Art
Timeline
Customer Support Specialist
Macys Dept Store
10.2024 - 09.2026
Customer Support Specialist
Kohl's
07.2020 - 09.2024
Leasing Consultant
Velaire at Aspera
12.2018 - 05.2020
Caregiver
Lyons Family
02.2009 - 12.2018
Associates Degree -
Glendale Community College