Quenya Dobson
Phoenix
Summary
Energetic Pharmacy Technician with a strong background in pharmacy operations and behavioral health. Skilled in IV compounding, automated dispensing systems (Pyxis/Omnicell), patient safety, and interdisciplinary teamwork. Experienced in crisis intervention, medication handling, and maintaining accurate documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Via Linda Behavioral Hospital
10.2024 - Current
- Order medications and manage manual unit dosing.
- Load/unload Omnicell systems.
- Dispense, package, and label medications.
- Safely destroy expired or unused medications.
Behavioral Health Specialist
Banner Staffing Services
10.2023 - Current
- Delivered direct patient care and behavioral assessments.
- Documented progress, treatments, and referrals.
- Monitored client symptoms and provided ongoing support.
Mental Health Technician
Via Linda Behavioral Hospital
07.2022 - Current
- Collaborate with psychiatrists, nurses, and social workers to ensure quality patient care.
- Provide crisis intervention and de-escalation strategies.
- Maintain client safety through continuous monitoring.
Pharmacy Technician Extern
Banner Desert Medical Center
04.2024 - 05.2024
- Completed 240 hours of externship.
- Loaded/unloaded Pyxis dispensing systems.
- Labeled, packaged, and dispensed medications from carousel.
- Performed narcotic inventory and IV compounding.
- Assisted with unit dosing and patient medication distribution.
Behavioral Health Technician
Zenith Behavioral Health
11.2022 - 07.2023
- Monitored client behavior, mood, and progress; reported significant changes.
- Documented patient information, including vital signs and behavioral observations.
- Conducted room checks, head counts, and safety interventions.
Behavioral Health Technician
MIND 24-7
02.2022 - 07.2022
- Maintained patient safety during stabilization.
- Conducted property inventories and screenings.
- Responded to escalated behavior using de-escalation techniques.
- Assisted with ADLs and collected diagnostic specimens.
Behavioral Health Technician
St. Luke’s Behavioral Health Hospital
08.2020 - 02.2022
- Monitored and documented patient behaviors for medical staff.
- Led patients in therapeutic and recreational activities.
- Responded to early signs of crisis to prevent escalation.
Behavioral Health Technician & Lead Technician
Oasis Behavioral Health Hospital
12.2018 - 08.2020
- Counseled and monitored at-risk patients.
- Assisted with admissions and patient orientation.
- Organized group activities for youth ages 11-17.
- Ensured safety of patients at risk for harm to self or others.
CNA - Certified Nursing Assistant
Memorial Regional Health
06.2018 - 10.2018
- Assisted with feeding, hydration, and ADLs.
- Supported admissions, transfers, and discharges.
- Collected specimens and monitored vital signs.
CNA - Certified Nursing Assistant
SandRock Ridge Care & Rehab
08.2017 - 10.2018
- Provided daily patient care, hydration, and mobility support.
- Recorded vital signs and ensured resident safety.
- Assisted with ADLs and provided companionship.
Certified Nursing Assistant
Pinnacle Nursing and Rehabilitation
12.2016 - 08.2017
- Assisted residents with hygiene, bathing, grooming, and meals.
- Monitored vitals, intake/output, and patient observations.
- Reported updates to nursing staff.
Direct Care Staff
KLLG Corporation
02.2016 - 04.2016
- Assisted residents with personal care and ADLs.
- Performed light housekeeping and meal preparation.
- Administered routine medications as directed.
Sandwich Artist / Cashier
Subway
09.2015 - 12.2015
- Operated register and processed customer orders.
- Prepared food quickly and safely.
- Maintained sanitation standards.
Customer Service Representative
Alorica
10.2014 - 12.2014
- Assisted customers with billing and service inquiries.
- Researched and resolved account concerns.
- Provided technical support via phone.
Customer Service Representative
DialAmerica
06.2014 - 09.2014
- Scheduled customer reservations and verified routes.
- Provided accurate service information.
- Ensured customer satisfaction through problem resolution.
Caregiver
Regency of El Paso
12.2011 - 08.2012
- Assisted residents in a 120-bed long-term care facility.
- Supported meals, hygiene, mobility, and ADLs.
- Worked with nursing staff to maintain care plans.
Provider
Home Instead Senior Care
05.2011 - 12.2011
- Assisted clients with hygiene, toileting, and ambulation.
- Performed light housekeeping, meal prep, and errands.
- Reported client conditions and maintained records.
Education
Pharmacy Technology Certification -
Carrington College
Mesa, AZ06-2024
High School Diploma & Certification - undefined
David L. Carrasco Job Corps Center
El Paso, TX01.2010
Skills
- IV Compounding & Pharmaceutical Calculations
- Unit Dose Preparation
- Pyxis/Omnicell Automated Dispensing Systems
- Medication Labeling & Inventory Management
- Group Counseling & Patient Documentation
- Controlled Substance Handling
- Patient Safety & Crisis Intervention
- Attention to Detail & Accuracy
Certification
- Certified Pharmacy Technician (CPhT)
- Certified Nurse Assistant (CNA)
- Crisis Prevention Intervention (CPI)
Timeline
Pharmacy Technician
Via Linda Behavioral Hospital
10.2024 - Current
Pharmacy Technician Extern
Banner Desert Medical Center
04.2024 - 05.2024
Behavioral Health Specialist
Banner Staffing Services
10.2023 - Current
Behavioral Health Technician
Zenith Behavioral Health
11.2022 - 07.2023
Mental Health Technician
Via Linda Behavioral Hospital
07.2022 - Current
Behavioral Health Technician
MIND 24-7
02.2022 - 07.2022
Behavioral Health Technician
St. Luke’s Behavioral Health Hospital
08.2020 - 02.2022
Behavioral Health Technician & Lead Technician
Oasis Behavioral Health Hospital
12.2018 - 08.2020
CNA - Certified Nursing Assistant
Memorial Regional Health
06.2018 - 10.2018
CNA - Certified Nursing Assistant
SandRock Ridge Care & Rehab
08.2017 - 10.2018
Certified Nursing Assistant
Pinnacle Nursing and Rehabilitation
12.2016 - 08.2017
Direct Care Staff
KLLG Corporation
02.2016 - 04.2016
Sandwich Artist / Cashier
Subway
09.2015 - 12.2015
Customer Service Representative
Alorica
10.2014 - 12.2014
Customer Service Representative
DialAmerica
06.2014 - 09.2014
Caregiver
Regency of El Paso
12.2011 - 08.2012
Provider
Home Instead Senior Care
05.2011 - 12.2011
High School Diploma & Certification - undefined
David L. Carrasco Job Corps Center
Pharmacy Technology Certification -
Carrington College