RACHEL HODGES
Apache Junction
Summary
I'm looking for a long-term career I can excel in with a solid team that is driven and focused. I look for the bigger picture to best be of service, whether that means finding out ways to improve efficiency or diligently upholding established and proven workflow. I love working with others and thrive in high paced and challenging environments and want to bring not only a strong work ethic, but a positive attitude and really hit the ground running as a high value team player. I'm looking for an opportunity that fits my skill set and fulfills my interests, but also pushes me to grow and learn as a person, a professional, and a leader. I am a critical thinker and enjoy solving problems both in an individual & team setting. I am very goal oriented and enjoy learning new skills that will help me grow in my professional environment and become knowledgeable in all areas.
Overview
16
16
years of professional experience
Work History
Central Scheduler
TriCity Cardiology
09.2023 - Current
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Scheduled patients for tests and consultations.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
Sales & Catering Manager/Coordinator
Hyatt House Vanderbilt
09.2022 - 04.2023
- Coordinated between numerous departments and positions to ensure optimal functionality and execution of planning and large hotel events
- Managed progress across teams to ensure seamless collaboration, consistently making sure the right people were in the right place at the right time
- Point of contact for all new and relevant leads pertaining to group business
- Maintained contact with upcoming group arrivals and detailed all aspects of events for groups
- Prospecting for future clients either by calling from past client list or from generated lead list
- Visiting current and/or possible future clients in person to maintain or obtain business relationships
- Overseeing functionality of sales office in the absence of the Director of Sales
- Working with and training sales coordinator and other hotel staff in executing events or group needs
- Promoting business and services on social media platforms specific to Hyatt House Vanderbilt
- Creating and sharing local events or specials being offered
Front Desk Agent
Best Western Tree City
12.2021 - 09.2022
- Ran applicable reports for designated shift ensuring guest room information, new reservations, current in-house guests, and payment details had no discrepancies
- Point of contact for all arriving guests in addition to in-house guests
- Responsible for housekeeping duties during night shift
- Troubleshooted any technical issues such as internet &/or Television issues
- Also included are lock and key malfunction
- All minor maintenance issues
- Applied standard practice after diagnosing cause of maintenance problem
- Implemented new time saving practices such as creating spreadsheets, putting together new notebook with all must have information and reports which allowed activity to be acutely tracked and recorded
Home School Instructor
Classroom
12.2020 - 12.2021
- Preparing lesson plans aligning with specific student needs
- Staying up to date on new and important information tools available to student
- Actively communicating with the student's parents
- Ensuring each necessary goal is accomplished by student before advancing to the next grade level
Inside Sales Representative
Apex Biologix
04.2019 - 11.2020
- Vetted new potential leads and made initial contact to determine interest
- Composed short marketing emails with current promos to send to promising leads
- Created and managed applicable Social Media outlets
- Worked daily in Salesforce
- Initiated and maintained system for organizing information regarding clients
- Due to our current state, I continually sought out new ways or tactics to drive sales
Corporate Sales & Small Meetings Catering Manager // Sales Coordinator
Hotel Preston
04.2016 - 03.2019
- Felicitated relationships and coordinated communication between potential leads to the appropriate Sales Manager
- Vetted potential new clients and set aside time each week for scheduled or impromptu go-sees
- Negotiating terms and up sales for events, as well as creating BEO's, banquet checks, and communicating client needs to proper departments
- Ensure payment is received prior to group's arrival and/or event, process invoices
- Maintained financial integrity of all group transactions from invoicing to payment
Social Media & Sales Coordinator
Holiday Inn Vanderbilt
07.2012 - 03.2016
- Maximized and maintained performance and communication to all media outlets in and outside of hotel, establishing an improved brand
- Assisted sales managers with accounts
- (Contracts, reservations, payments)
- Also managed communication and assistance with clients to ensure a smooth process from check in to check out
- In charge of wedding room block responsibilities
- Followed up with leads, sent out contracts, set up reservation link for wedding guests, and provided site tours for potential clients
- Assisted sales director with city wide conventions expected in Nashville
- Chosen representative for hotel by attending pre-con meetings and correctly ensuring each department is prepared for groups' arrival
- I specifically imported/updated rooming lists and confirmed payments/commissions
PM Manager
Comfort Suites
03.2009 - 06.2012
- Monitored all hotel activities while on duty
- (Guest accommodations, housekeeping requests, maintenance issues)
- Assisted guests during check in and provided information to maximize the quality of all guests' experience both within the hotel as well as must see activities in the surrounding cities
- Handled all guest expectations and resolved any issues during their stay
Education
Business Administration -
MIDDLE TENNESSEE STATE UNIVERSITY
01.2013
Skills
- CUSTOMER SERVICE
- Salesforce
- Microsoft Office
- Inside Sales
- Event Planning
- Meeting Coordinating
- B2B Sales Coordinating
- Sales Management
- Email marketing
Timeline
Central Scheduler
TriCity Cardiology
09.2023 - Current
Sales & Catering Manager/Coordinator
Hyatt House Vanderbilt
09.2022 - 04.2023
Front Desk Agent
Best Western Tree City
12.2021 - 09.2022
Home School Instructor
Classroom
12.2020 - 12.2021
Inside Sales Representative
Apex Biologix
04.2019 - 11.2020
Corporate Sales & Small Meetings Catering Manager // Sales Coordinator
Hotel Preston
04.2016 - 03.2019
Social Media & Sales Coordinator
Holiday Inn Vanderbilt
07.2012 - 03.2016
PM Manager
Comfort Suites
03.2009 - 06.2012
Business Administration -
MIDDLE TENNESSEE STATE UNIVERSITY
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