Randi Griffin
Maricopa
Summary
Dedicated and patient representative with a strong commitment to delivering exceptional support to patients. Skilled in providing reliable information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management, ensuring efficient communication and minimizing correspondence backlogs. Adept at identifying client needs and concerns, enhancing engagement strategies and overall service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Advocate
Elevate PFS/Banner Desert Medical Center
11.2022 - Current
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Sales Associate
Famous Footwear
05.2021 - 01.2023
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Helped customers complete purchases, locate items and join reward programs
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Client Service Representative
Paradigm Laboratories
01.2021 - 03.2021
- Maintained accurate record-keeping with proactive attention to client information updates
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Sales Associate
Champs Sports
03.2018 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked the store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Education
High School Diploma -
Primavera Online
Chandler, AZSkills
- Medicare & Medicaid Knowledge
- Patient Health Information Privacy
- Patient Rights
- Proactive Problem Solving
- Resource Utilization
- HIPAA Compliance
- Multitasking Abilities
Certification
Fingerprint Clearance Card
Timeline
Patient Advocate
Elevate PFS/Banner Desert Medical Center
11.2022 - Current
Sales Associate
Famous Footwear
05.2021 - 01.2023
Client Service Representative
Paradigm Laboratories
01.2021 - 03.2021
Sales Associate
Champs Sports
03.2018 - 05.2018
Fingerprint Clearance Card
High School Diploma -
Primavera Online
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