RAQUEL DELGADO
Chandler
Summary
With over 10 years of experience in turning "Sorry, I can't pay" into "Thanks for working with me," I'm your go-to expert for all things collections and call centers. I excel at negotiating overdue accounts I'm your person. Let's turn those overdue accounts into success stories together-one call at a time! Let's work together to clear up those balances - because everyone deserves a fresh start, and I've got the phone skills to help make it happen!
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Falcon Glen Apartments
Mesa
10.2021 - 12.2025
- Managed resident inquiries, addressing concerns and providing timely solutions.
- Organized marketing events to promote community engagement and attract new tenants.
- Maintained accurate records of lease agreements and tenant information.
- Developed strong relationships with residents to foster a positive living environment.
COLLECTIONS SPECIALIST
GM FINANCIAL
Chandler
05.2014 - 12.2021
- Make outbound and take inbound calls to collect on past-due customer accounts. Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience. Strive to outperform expectations with a positive attitude in a team environment.
- Manage customer accounts, ensuring timely payment resolutions and reducing delinquency rates by 18%.
- Collaborate with team to develop strategics, improving collection efficiency and customer satisfaction.
- Analyze account data to identify trends, implementing solutions that enhance recovery processes.
- Negotiate payment plans with clients, achieving consistent monthly collection targets.
- Utilize CRM software to track interactions, ensuring accurate records and streamlined operations.
Education
Master's Degree - Collections and Customer Relations
Self-Taught Professional
Skills
- Customer Service
- Empathy
- Patience
- Persistence
- Humor
- Emotional Intelligence
- Creative Problem Solving
- Relationship Building
Timeline
Leasing Consultant
Falcon Glen Apartments
10.2021 - 12.2025
COLLECTIONS SPECIALIST
GM FINANCIAL
05.2014 - 12.2021
Master's Degree - Collections and Customer Relations
Self-Taught Professional