Renetta Cardenas
Phoenix
Summary
Results-driven Operations Specialist with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in process optimization, project management, and supply chain coordination. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
4
4
years of professional experience
Work History
Estate Servicing Operations Specialist
Bank of America
Phoenix
10.2025 - Current
- Managed end-to-end estate cases ensuring compliance with internal policies and regulatory requirements
- Review and process legal documentation to determine proper account handling
- Apply risk and control standards to mitigate fraud and operational errors
- Communicated with beneficiaries to clarify next steps and requirements, enhancing their understanding of the process
- Partnered cross-functionally to resolve account restrictions and complex issues, facilitating timely case resolution
- Maintain audit-ready documentation and meet SLA expectations
Department Sales Floor Supervisor
Lowe's Home Improvement
Phoenix
12.2024 - 08.2025
- Trained and coached associates on performance and service standards
- Monitored team productivity, delivering actionable performance feedback
- Resolved escalated customer concerns, enhancing customer satisfaction
- Supported execution of sales and operational initiatives, driving alignment with company goals
- Enforced operational policies and procedures to ensure compliance
Customer Service Representative
Prosper
Phoenix
08.2022 - 02.2025
- Investigated and resolved account issues in line with company policies, enhancing customer satisfaction
- De-escalated complex situations through effective communication, fostering positive customer relationships
- Managed high-volume inquiries, ensuring accuracy and adherence to compliance standards
- Processed transactions with strong attention to detail and risk awareness
- Assisted in onboarding and training new hires
Skills
- Regulatory compliance
- Estate operations
- Customer relationship management
- Cross-functional collaboration
- Problem resolution
- Team leadership
- Effective communication
- Client communication
Timeline
Estate Servicing Operations Specialist
Bank of America
10.2025 - Current
Department Sales Floor Supervisor
Lowe's Home Improvement
12.2024 - 08.2025
Customer Service Representative
Prosper
08.2022 - 02.2025