REYHAN ALIAKBERLI
Baku,AZ
Overview
10
10
years of professional experience
Work History
IT Business Analyst
KB Sales models & CRM squad
12.2024 - Current
- Analyzed business requirements to align IT solutions with organizational goals.
- Collaborated with stakeholders to gather and document project specifications.
- Facilitated workshops to identify process improvements and technology needs.
- Maintained project documentation to ensure clarity and compliance with standards.
- Developed user stories to guide software development and testing phases.
- Collaborated with cross-functional teams such as development, engineering, marketing, sales. to ensure smooth execution of projects according to timeline and budget constraints.
IT Business Analyst
KB Telesales squad
02.2023 - 04.2023
- Analyzed existing processes to identify areas of inefficiency and suggest corrective measures
- Conducted process improvement initiatives to optimize production operations and reduce costs
Process Expert
KB E2E squad
12.2021 - 09.2022
Leading Specialist
KB BMND Network optimisation and development
10.2017 - 11.2021
- Opening, closing, renovation, and relocation of branches
- Branch documentation
- Management of Qmatic — Queue Management Systems
- Providing suggestions for process optimization and monitoring their implementation.
Operations Specialist
KB Binagadi branch
04.2017 - 09.2017
Receptionist
KB Markaz branch
01.2016 - 03.2017
Referent
KB Khatai branch
08.2015 - 12.2015
Education
Bachelor of Education - Pedagogy And Methodology of Primary School
Azerbaijan State Pedagogical University
Baku, Azerbaijan06-2013
Skills
- Requirements gathering
- Project documentation
- Process optimization
- Process mapping
- Organizational skills
- Team collaboration
- Effective communication
- Quality control
- Project coordination
Languages
- English
- Russian
Languages
Azerbaijan
First Language
Russian
Proficient (C2)
C2
English
Elementary (A2)
A2
Timeline
IT Business Analyst
KB Sales models & CRM squad
12.2024 - Current
IT Business Analyst
KB Telesales squad
02.2023 - 04.2023
Process Expert
KB E2E squad
12.2021 - 09.2022
Leading Specialist
KB BMND Network optimisation and development
10.2017 - 11.2021
Operations Specialist
KB Binagadi branch
04.2017 - 09.2017
Receptionist
KB Markaz branch
01.2016 - 03.2017
Referent
KB Khatai branch
08.2015 - 12.2015
Bachelor of Education - Pedagogy And Methodology of Primary School
Azerbaijan State Pedagogical University
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