Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Riley Rhodes

Phoenix,AZ

Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Successful at keeping callers calm and gathering required information to support their needs withing the hospital.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.


Overview

13
13
years of professional experience

Work History

Transportation Security Officer

TSA
08.2023 - Current
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.

Security Dispatcher

Northern Arizona Healthcare
08.2022 - 06.2023

Security Dispatch / PBX Operator

  • Reduced risks and emergency response issues by observing public safety field units.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Run detailed emergent codes within the hospital.

Martial arts instructor

God's Warriors TKD
02.2012 - 06.2023
  • Taught both core principles and fighting techniques to students of all levels.
  • Managed business by overseeing finances, scheduling and maintaining equipment.
  • Supported students in identifying, setting and achieving personal goals.
  • Supported students with special needs by implementing modified instruction techniques and customizing lesson materials.

Professional Dog Bather

PetSmart Charities
05.2022 - 12.2022
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.

Sales Floor Associate

Walmart
08.2020 - 02.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Assistant Dog Groomer

Petco Animal Supplies Stores Inc.
02.2022 - 05.2022
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Reset procedure rooms between appointments and disinfected equipment.

Education

Certification - CPR, First Aid, And AED Certified

American Red Cross
Chattanooga, TN
11.2021

High School Diploma -

Gateway Christian School
Memphis
12.2018

Skills

  • Emergency Situations
  • Creative Solutions
  • Alarm Monitoring
  • Safety and Security
  • Professional Development
  • Effective Customer Service
  • CCTV Surveillance
  • Complex Problem-Solving
  • De-Escalation Techniques
  • Policy Enforcement

References

John Hoffart

STSO

john.hoffart@tsa.dhs.gov

(208) 871-6816


Jason Czech

Direct Supervisor

jason.czech@nahealth.com

(928) 852-2719






Timeline

Transportation Security Officer

TSA
08.2023 - Current

Security Dispatcher

Northern Arizona Healthcare
08.2022 - 06.2023

Professional Dog Bather

PetSmart Charities
05.2022 - 12.2022

Assistant Dog Groomer

Petco Animal Supplies Stores Inc.
02.2022 - 05.2022

Sales Floor Associate

Walmart
08.2020 - 02.2021

Martial arts instructor

God's Warriors TKD
02.2012 - 06.2023

Certification - CPR, First Aid, And AED Certified

American Red Cross

High School Diploma -

Gateway Christian School
Riley Rhodes