SAVANNAH JANE MARTINEZ
Wickenburg
Summary
dependable and reliable with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization.
Overview
5
5
years of professional experience
Work History
Shift Lead
Einstein Bagels
Goodyear
02.2025 - Current
- Supervised daily operations and ensured team adherence to service standards.
- Trained new staff on food preparation and customer service protocols.
- Resolved customer complaints and provided solutions to enhance their experience.
General Manager
Jersey Mikes Subs
Anthem
02.2021 - 02.2025
- Structured internal operations and outlined policies and procedures.
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Mentored employees, providing guidance on career development and personal growth.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Oversaw daily operations and ensured high standards of food quality and service.
Floor Supervisor
Tommy Hilfiger
Anthem
08.2022 - 02.2023
- Conducted regular inventory checks to ensure stock accuracy and prevent product shortages.
- Trained new employees in company procedures, safety protocols, and customer service skills.
- Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
- Approved time cards, vacation leaves and paid time off of employees.
Front Desk Receptionist
Reflections Body Spa and Tanning
Anthem
09.2021 - 03.2022
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Collected payments for services and updated accounts to reflect new balances.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Helped guests with individual needs, offering information and assistance with issues.
Cold Line Team Member
Freddys Frozen Custard & Steakburgers
Anthem
04.2020 - 12.2020
- Arranged food in attractive displays to encourage sales.
- Trained junior team members in food handling and customer service procedures.
- Greeted guests, answered menu questions and delivered excellent customer service.
- Put together food items by following recipes and presentation guidelines.
Education
Primavera
Pheonix05.2021
Skills
- Schedule Management
- Employee Development
- Leadership
- Staff Training and Development
- Recruitment
- Team Leadership
- Customer service
- Problem solving
- Guest service
- Coaching and mentoring
- Customer service focus
- Staff supervision
Timeline
Shift Lead
Einstein Bagels
02.2025 - Current
Floor Supervisor
Tommy Hilfiger
08.2022 - 02.2023
Front Desk Receptionist
Reflections Body Spa and Tanning
09.2021 - 03.2022
General Manager
Jersey Mikes Subs
02.2021 - 02.2025
Cold Line Team Member
Freddys Frozen Custard & Steakburgers
04.2020 - 12.2020
Primavera