SCOTT KARNA
Tucson
Summary
Results-driven account manager with a track record of developing pricing strategies that directly increase sales and enhance client satisfaction. Skilled in managing client relationships, identifying business opportunities, and leading teams to exceed operational goals. Strong focus on operational efficiency and growth through effective communication and strategic initiatives.
Overview
28
28
years of professional experience
Work History
Account Manager
Trane Supply
Tucson
08.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with sales teams to identify new business opportunities and solutions.
- Analyzed customer feedback to improve service offerings and enhance client experience.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Created opportunities for sales by connecting with prospective customers. through cold calling activities.
- Developed pricing strategies based on market analysis and customer needs.
- Generated leads through cold calling activities.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Branch Manager
Trane Supply
Tucson
09.2021 - Current
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Optimized revenue generation strategies for sustainable growth. Customer 1st philosophy to understand needs.
- Developed strategies to expand customer sales, contributing to annual sales growth.
- Cross-trained existing employees to maximize team agility and performance. Engaged employees in business processes with positive motivational techniques
- Optimized revenue generation strategies for sustainable growth, applying customer 1st philosophy to identify needs.
- Trained employees on proper procedures and strategies to improve productivity.
- Provided additional solutions to address customer inquiries effectively.
- Create 2nd Level cases in Salesforce as well as Critical tickets with Leadership for customer priority.
- Monitored daily activities and mentored team members to enhance overall team performance.
Customer Sales Associate
Trane Supply
Tucson
09.2020 - 09.2021
- Cultivated strong rapport with customers, enhancing positive perceptions of business
- Developed strong rapport with customers and created positive impression of business
- Focused on assisting customers ahead of completing routine tasks in store
- Engaged in communication with customers to address inquiries and provide assistance. professionally and proactively to provide product information and advice
- Established trust and rapport with customers, boosting satisfaction levels
Warehouse Technician
Trane Supply
Tucson
07.2018 - 09.2020
- Collaborated with logistics companies to optimize shipping methods for cost-effective delivery to customers
- Organized warehouse storage areas to enhance efficiency of receiving and shipping processes
- Inventory management with daily cycle counts
- Managed inventory levels to ensure product availability with daily cycle counts
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways
Supervisor
Maxima Supply
Holt
01.2011 - 05.2018
- Collaborated with staff to meet established targets, driving team success
- Mentored newly hired employees on operating equipment and safety protocols, enhancing workplace readiness
- Mentored newly hired employees on operating equipment and safety
- Supported receiving inventory processes at warehouse
- Collaborated with sales team on processing larger truck orders
- Managed coordination of truck deliveries to optimize schedules
CNC Machinist
Holt Products
Holt
01.2001 - 01.2011
- Inspected completed parts to verify compliance with specifications and quality standards
- Logged daily production, scrap rate, and machine maintenance data to maintain accurate records
- Collaborated with team members to enhance production processes and procedures
- Trained and coached new team members on proper machine setup procedures
Youth Service Worker
Rivendell Youth Center
Lansing
06.1998 - 12.2000
- Assessed client cognitive abilities and needs to identify tailored interventions
- Coordinated outreach activities to enhance community engagement and awareness
- Liaised between clients and service providers to ensure seamless communication and support
- Transports to and from court
- Transported clients to and from court appointments
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI06-1998
Skills
- Client relationship management
- Customer relationships
- Customer satisfaction
- Effective communication
- Sales forecasting
- Proactive problem solving
- Time management
- Attention to Detail
- Project Coordination
Languages
English
Timeline
Account Manager
Trane Supply
08.2025 - Current
Branch Manager
Trane Supply
09.2021 - Current
Customer Sales Associate
Trane Supply
09.2020 - 09.2021
Warehouse Technician
Trane Supply
07.2018 - 09.2020
Supervisor
Maxima Supply
01.2011 - 05.2018
CNC Machinist
Holt Products
01.2001 - 01.2011
Youth Service Worker
Rivendell Youth Center
06.1998 - 12.2000
Bachelor of Science - Criminal Justice
Ferris State University