Summary
Overview
Work History
Education
Skills
Culture Ambassador
Timeline
Generic

Selene Castillo

Phoenix,AZ

Summary

Dynamic customer support professional with a proven track record at UEI College Support Center, enhancing team productivity and ensuring high-quality service. Bilingual and detail-oriented, I excel in problem-solving and data entry, consistently delivering exceptional experiences while adhering to operational best practices. Committed to fostering positive relationships and achieving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Call Center Representative

UEI College Support Center
02.2025 - Current
  • Increased efficiency and team productivity by promoting operational best practices.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • First point of contact for UEI college.
  • Helped and directed students to correct departments and getting connected with our specialist.
  • Awarded culture ambassador for our team.
  • Managed approximately 500 calls a day.

Ride Attendant

The Phoenix Zoo
11.2022 - 02.2025
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Followed posted age restrictions and denied access to attraction for guests under minimum requirements.
  • Resolved guest issues by identifying source of complaint.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Fostered communication between ride operators.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Followed safety procedures for operating and loading and unloading passengers from the camel rides.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Custom Cookie Decorator

Barbs Bakery
04.2024 - 12.2024
  • Prepared frostings and mixed color to match customers request .
  • Followed food safety standards when handling ingredients.
  • Processed customer orders.
  • Decorated cookies according to customer requests.
  • Cleaned and maintained kitchen equipment.
  • Worked in a fast paced environment decorating approximately 1000 cookies a day.

Call Center Representative

Smile America Partners
08.2023 - 02.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Created and maintained detailed database to develop promotional sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Took down personal information and kept confidentiality

Store Team Member

QuikTrip
08.2020 - 10.2022
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Glendale Highschool
Glendale, AZ
05-2022

Skills

  • Customer support
  • Quality control
  • Training experience
  • Call handling
  • Problem-solving skills
  • Cash handling
  • Appointment scheduling
  • Gathering information
  • Data entry
  • Bilingual
  • Adaptability
  • Attention to detail

Culture Ambassador

I was awarded Culture Ambassador for being a example of the companies core values, upholding compliance standards , and always showing respect and integrity. 

Timeline

Call Center Representative

UEI College Support Center
02.2025 - Current

Custom Cookie Decorator

Barbs Bakery
04.2024 - 12.2024

Call Center Representative

Smile America Partners
08.2023 - 02.2024

Ride Attendant

The Phoenix Zoo
11.2022 - 02.2025

Store Team Member

QuikTrip
08.2020 - 10.2022

High School Diploma -

Glendale Highschool

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Selene Castillo