Serenity Whitmer
Summary
Resourceful and detail-oriented customer service professional with 5+ years of experience delivering exceptional guest experiences and managing front desk and administrative operations. Passionate about contributing to community driven initiatives and enhancing workplace efficiency through organization and care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Superior Water Systems - Superwater
Tucson
12.2024 - Current
- Coordinate events
- Train new hires to ensure job readiness.
- Assisted with hiring, onboarding, and employee record management.
- Managed office supplies and inventory.
- Scheduled appointments and dispatched technicians.
- Prepared and sent invoices to customers.
- Managed physical and digital records.
- Assisted Accounts Receivable with funding.
- Served as a main contact for executives, customers, and employees.
Hotel Front Desk Representative
Baymont Inn and Suites by Wyandham Safford
Safford
04.2024 - 10.2024
- Committed to delivering positive guest experiences with attentive service.
- Maintained an organized workspace to boost efficiency and reduce downtime.
- Logged guest feedback and escalated issues to management.
- Handled bookkeeping and nightly audits.
- Stayed informed on hotel services, pricing, and policies.
Administrative Assistant
Jays Construction
Safford
04.2023 - 04.2024
- Answer phone calls and attend to customers.
- Process work orders, write, revise, and type estimates.
- Receive payments by mail, phone, in person and apply to customer account accordingly.
- Send reminder invoices to customers and call for past due payments.
- Inserted times for internal employees and ensured they got paid correctly.
- Coordinated with other departments to address guests requests and concerns.
Receptionist Administrator
Boys & Girls Clubs of America
Safford
05.2021 - 10.2023
- Managed front desk, handled inquiries, and tracked member attendance.
- Helped coordinate programs and events to support youth and community development.
- Organized front desk and maintained supplies.
- Resolved parent and staff concerns professionally.
- Fostered trust and a supportive environment for children and families.
- Thrived in a dynamic environment with frequent changes in schedules and priorities.
Education
High school diploma -
Mt Graham High School
Safford, AZ03.2021
Skills
- Data entry & record keeping
- Communication skills
- Invoicing and billing
- Bookkeeping basics/ QuickBooks / ServiceTitan
- Time management
- Problem-solving
- Adaptability
- Organization and attention to detail
- Reliability and punctuality
Certification
CPR Certification
Timeline
Administrative Assistant
Superior Water Systems - Superwater
12.2024 - Current
Hotel Front Desk Representative
Baymont Inn and Suites by Wyandham Safford
04.2024 - 10.2024
Administrative Assistant
Jays Construction
04.2023 - 04.2024
Receptionist Administrator
Boys & Girls Clubs of America
05.2021 - 10.2023
High school diploma -
Mt Graham High School