Severine Ritts

Working with customers in person, telephone, and email.

Handling financial transactions, setting pricing for inventory, and troubleshooting reservation account balances.

Processing/verifying customers accounts with appropriate ID, verifying credit/debit cards with secure accounts, and balancing accounts.

Logging audit trail of transactions and reservations.

Microsoft office applications - Doc's, Xcel, Outlook, Word

Newbook computer system (booking reservation, processing transactions, account balancing)

Club house experience: managing door and gate codes, opening/closing procedures, managing 3-4 employees. AZ liquor license, food handlers, kitchen/gift shop inventory.

Misc: housekeeping inspections, cleaning bathhouse, communicating between maintenance and housekeeping team. Overnight on-call, booking on-call, property clean-up, building furniture.

PPE standards, cleanroom environment, handling chemicals, and filling out SOP documentation.

Use of microscopes, protractors, and stent machinery/lazer machines.

Operated and maintained manufacturing equipment to ensure optimal performance and safety compliance.

Trained new team members on operational procedures and safety protocols, enhancing team efficiency.

Conducted routine quality inspections to verify product specifications and improve overall quality standards

Monitored production processes to identify inefficiencies and implement corrective actions.

Seek clients for flooring needs, balanced customer accounts, recorded customer claims, and provided services within department.

Managed large orders with financial processing, issued insurance for products, and kept record of transactions in audit history logs.

Assisted customers in selecting flooring options based on style and budget preferences.

Provided product knowledge and recommendations to enhance customer satisfaction and sales.

Demonstrated flooring installation techniques to clients, improving their understanding of products.

Coordinated with suppliers to ensure timely delivery of flooring materials for projects.

Closing cashier drawers at end of night/counting money, processing checks, delivering finances between businesses, and record keeping of finances.

Supervised daily operations to ensure efficient workflow and high quality customer service.

Trained and mentored new team members on food safety and service standards.

Implemented strategies to maintain inventory levels, minimizing waste and enhancing profitability.

Coordinated staff schedules to optimize coverage during peak hours, improving service speed.