Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayanne Lowery

Tucson

Summary

Dynamic and motivated team player with strong interpersonal skills, adept at fostering effective communication with customers, peers, and colleagues. Proven track record of delivering high-quality work in fast-paced environments. Skilled in training and delegating tasks to enhance team productivity while demonstrating a proactive approach in seeking assistance and clarification when needed. Committed to continuous improvement and collaboration to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeper

Woodland Palms
08.2021 - 08.2023
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Teacher's Assistant

La Petite Academy Inc.
03.2021 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Housekeeper

Vacasa
01.2019 - 03.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.

Humana Representative

C3Connect
06.2017 - 11.2017
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

Pharmacy Technician

Convergys
12.2016 - 05.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved patient satisfaction by efficiently processing prescriptions in a timely manner.
  • Entered and processed patients' prescriptions into internal system.

Sales Representative

Sheikh Shoes
10.2015 - 12.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Cashier

Pretzel Maker
09.2014 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Sabino High School
Tucson, Az

Pima Community College
Tucson, Az

Skills

  • Outstanding interpersonal skills
  • Extremely organized
  • Quick learner
  • Attention to detail
  • Ability to multi-task
  • Communications
  • Customer service
  • Cleaning techniques
  • Health and safety compliance
  • Guest relations
  • Childcare support

Certification

Food Handler certificate

Fingerprint Clearance card

Timeline

Housekeeper

Woodland Palms
08.2021 - 08.2023

Teacher's Assistant

La Petite Academy Inc.
03.2021 - 05.2021

Housekeeper

Vacasa
01.2019 - 03.2020

Humana Representative

C3Connect
06.2017 - 11.2017

Pharmacy Technician

Convergys
12.2016 - 05.2017

Sales Representative

Sheikh Shoes
10.2015 - 12.2016

Cashier

Pretzel Maker
09.2014 - 05.2015

High School Diploma -

Sabino High School

Pima Community College

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Shayanne Lowery