Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sona Muradova

Baku

Summary

Control over the correct and accurate investigation and response of customer service requests. Direct work with VIP customers. Conducting and executing work on automation of processes. Constantly ensuring the accuracy of process documents. management of the affairs of the department. Helping colleagues to constantly adapt to changes. Analyzing customer needs and coming to a conclusion. Direct work with the company's management team. Participation in work related to proposing new products and implementing the proposal. Working with Agile office flow to work.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Ateshgah Insurance Group
08.2017 - 04.2018

Head of Individual Products Sector

PASHA Life Insurance OJSC
06.2018 - Current

Education

MBA - Computer Information Systems

Azerbaijan State Oil And Industry University
Baku, Azerbaijan
06.2019

Environmental Engineering

Azerbaijan State Oil And Industry University
Baku, Azerbaijan
06.2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Time Management
  • Multitasking
  • Multitasking Abilities
  • Dependable and Responsible
  • Excellent Communication
  • Critical Thinking
  • Calm Under Pressure
  • Decision-Making
  • Problem Resolution
  • Organization and Time Management

Languages

Azerbaijani
Native language
Russian
Proficient
C2
English
Intermediate
B1

Timeline

Head of Individual Products Sector

PASHA Life Insurance OJSC
06.2018 - Current

Customer Service Specialist

Ateshgah Insurance Group
08.2017 - 04.2018

MBA - Computer Information Systems

Azerbaijan State Oil And Industry University

Environmental Engineering

Azerbaijan State Oil And Industry University
Sona Muradova