Stephanie Murillo
Tucson
Summary
Vigilant Transportation Security Officer known for high productivity and efficient task completion. Skilled in threat assessment, passenger screening, and security technology operation. Excel in communication, problem-solving, and teamwork, ensuring safety protocols are upheld with professionalism and precision. Ready to contribute to secure travel environments through focused attention to detail and proactive security measures.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Tucson
02.2005 - Current
- Screened passengers and baggage for security threats and prohibited items.
- Implemented security protocols to ensure compliance with federal regulations.
- Collaborated with law enforcement to address security incidents effectively.
- Monitored surveillance equipment to detect suspicious behavior in real-time.
- Responded swiftly to alarms and alerts, following established emergency procedures.
- Trained new officers on security practices and operational guidelines consistently.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Documented incidents involving passengers in accordance with agency protocols.
Education
Cholla High Magnet School
Tucson, AZSkills
- Security screening
- Surveillance monitoring
- Emergency response
- Incident documentation
- Customer service
- Attention to detail
- Professional integrity
- Radio communication
- Multilingual proficiency
- Pat-down procedures
- Screening process management
- Body scanner operation
- X-ray machine operation
- X-ray equipment operation
- Personal Search Techniques
- Body pat-downs
- Explosive residue monitoring
- Conflict resolution
- Behavioral observations
Languages
Spanish
Native/ Bilingual
Accomplishments
- Model officer
- Star performer
- Officer of the quarter
- Extra mile award
Affiliations
- Member of the scheduling team
- Member of EAC team
References
References available upon request.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
02.2005 - Current
Cholla High Magnet School