Sylvia Allmon
Phoenix
Summary
I am thriving to find a career in customer relations thus effectively engaging with and assisting customers with their needs, while making a significant contribution to the success of the company
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Lead Server/Bartender
On the Border Mexican Grill and Cantina
01.2022 - 02.2025
- Created a positive and energetic atmosphere, encouraging excellent customer service that resulted in increasing referrals and a rise in walk in business
- Managed opening and closing duties as well as shift transitions, ensuring smooth operations and team preparedness to meet customer demands
- Resolved customer concerns in collaboration with waitstaff, ensuring all parties were satisfied with resolution
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
General Manager/ Server/Head Bartender
Lolo's Chicken & Waffles
06.2020 - 07.2022
- Worked in a highly fast paced environment serving multiple guest and providing top notch service to all
- Assisted with all positions when needed including take out, expo, server and host
- Gained trust with all staff and guest to make everyone's experiences with me a bit more enjoyable
- Was promoted and managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server
IHOP
12.2018 - 05.2021
- Server that provides top notch service to everyone I encounter
- Making sure guest are greeted in a timely manner and instantly fulfill all request
- Frequent visits to all tables to check on guest and their needs
- Constantly cleaning restaurant to make restaurant more appealing to customers and table turn overs faster
Customer Success Representative
Transcosmos OmniConnect LLC
03.2020 - 06.2020
- Assisted clients with their questions and concerns regarding GPS tracking subscriptions, cancellations, and financial matters within company
- Gained trust and built relationships with all clientele via phone/email to ensure them that their issues would be taken care of in a timely manner
- Within the first month of hire, was promoted to be apart of the retention group for hard work and skill sets being applied immediately
Education
High school or equivalent -
Oakland Technical High School
Oakland, CA06.2012
Apprenticeship -
Avalon School of Cosmetology
Alameda, CASkills
- Fast learner
- Training
- Team collaboration
- Server/Bartender
- Exceptional customer service
- Restaurant Experience
- POS
- Delivery Driver Experience
- Strong work ethic
- Cash handling
- Food Handlers/Safety
- High volume dining
- Order accuracy
- Suggestive selling
Certification
food handler certificate
Additional Information
Extensive customer service experience with strong ability to build sustainable rapport. Excellent writing and comprehension skills. Typing speed 50 wpm. Over 3 years of combined retail sales, customer service and money handling experience., Interpersonal and Communication Skills, Computer Skills- 51 WPM, Time Management, Problem Solving, Dedicated to helping people, Compassionate and Empathetic to customer needs, Referrals upon request
Timeline
Server/Lead Server/Bartender
On the Border Mexican Grill and Cantina
01.2022 - 02.2025
General Manager/ Server/Head Bartender
Lolo's Chicken & Waffles
06.2020 - 07.2022
Customer Success Representative
Transcosmos OmniConnect LLC
03.2020 - 06.2020
Server
IHOP
12.2018 - 05.2021
Apprenticeship -
Avalon School of Cosmetology
food handler certificate
High school or equivalent -
Oakland Technical High School
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