Tiffany Shannon Smith
LAVEEN
Summary
Motivated business professional bringing over ten years of entrepreneurial experience. Dedicated and personable with extensive experience managing administrative and service operations and personnel. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director of Operations
Express Cargo Nation LLC
12.2013 - Current
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Manage onboarding processes for over 60 newly hired employees/contractors, which included the distribution of all paperwork.
- Oversee hiring, staffing, and labor law compliance.
- Established new hire letters, employee contracts, and corporate policies.
- Manage benefits enrollment by answering questions and aiding employees with login details.
- Manage payroll and timekeeping to track hours and accurately pay employees and contractors.
- Established and implemented HR policies and procedures to promote a clear and consistent approach to managing employees.
- Enter and maintain department records in the company database.
- Oversee business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Prepare bank deposits and handle business services, returns, and transaction reports.
- Negotiate prices and services with customers and vendors to decrease expenses and increase profit.
- Prepare bank deposits and handle business service, returns, and transaction reports.
- Consult with customers to assess needs and propose optimal solutions.
- Adhere to regulatory and policy changes and make adjustments to maintain overall success.
- Interact well with customers to build connections and nurture relationships.
- Manage employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Target new customers to grow geographic reach and increase revenue.
- Evaluate customer needs and feedback to drive product and service improvements.
- Developed and maintained relationships with external vendors and suppliers.
- Direct initiatives to improve work environment, company culture or overall business strategy.
Pharmacy Quality Analyst Specialist
Humana Insurance Company
10.2007 - 11.2013
- Collaborated with management to provide training on improved processes and assisted with creating and maintaining quality training.
- Recorded findings of the inspection process, collaborating with the Pharmacy team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Defined and implemented quality initiatives to reduce risk.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Participated in departmental meetings to establish short- and long-term strategies.
- Created and revised procedures, checklists, and job aids to reduce errors.
- Administered hundreds of quality audits and assessed results to inform corrective action measures.
Certified Pharmacy Technician
Hire Dynamics
11.2005 - 06.2007
- Pharmacy team lead
- Managed all new incoming training for new pharmacy technicians and pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared thousands of prescription labels accurately.
- Solved customer problems in-person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Performed various pharmacy operational activities strongly committed to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arranged consultations with pharmacists.
- Coordinated verification and filling of more than five hundred daily prescriptions in high-volume pharmacy environment
Certified Pharmacy Technician
Anderson Hospital
07.2003 - 11.2005
- Pharmacy Tech Lead
- Aided with training new pharmacy technicians
- Aided in the scheduling for the pharmacy technician shifts
- Calculated dosage, filled prescriptions, and prepared prescription labels accurately for thousands of prescriptions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Aided the pharmacist with the opening and closing duties for the pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Some College (No Degree) - Pharmacy
Morris Brown College
Atlanta, GASome College (No Degree) - Pharmacy
University of Phoenix
Tempe, AZSkills
- Staff Hiring
- Customer Relations
- Budgeting and Cost Control
- Coaching and Mentoring
- Consulting
- Bookkeeping
- Negotiation
- Team Leadership
- Operations Management
- Attention to Detail
- Analytical and Critical Thinker
- Industry Expertise
- Issue Resolution
Certification
- DBE/SBE CERTIFIED
Timeline
Executive Director of Operations
Express Cargo Nation LLC
12.2013 - Current
Pharmacy Quality Analyst Specialist
Humana Insurance Company
10.2007 - 11.2013
Certified Pharmacy Technician
Hire Dynamics
11.2005 - 06.2007
Certified Pharmacy Technician
Anderson Hospital
07.2003 - 11.2005
Some College (No Degree) - Pharmacy
Morris Brown College
Some College (No Degree) - Pharmacy
University of Phoenix
- DBE/SBE CERTIFIED
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