Valeria Estrada Pacheco

Buckeye

Summary

Dedicated customer service professional with 5+ years of experience in high-volume inbound and outbound call environments. Strong background in payment processing, appointment scheduling, customer account support, and handling confidential personal information. Fluent in English and Spanish, with proven ability to communicate effectively, resolve issues quickly, and provide excellent remote customer support.

Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.

Overview

years of professional experience

Work History

Home Finding Consultant / Customer Service Representative

Progress Residential

REMOTE

02.2022 - 06.2026

Assisted customers in finding rental homes based on their needs and qualifications
Managed inbound and outbound calls to support leasing inquiries and customer concerns
Sent follow-up communications via email and SMS regarding applications and payments
Confirmed payments and maintained accurate customer account records
Handled confidential customer information while ensuring compliance and privacy standards
Provided support throughout the leasing and move-in process
Collaborated with stakeholders to drive continuous improvement initiatives, enhancing resident satisfaction scores.
Managed client relationships through regular check-ins and updates on project progress.

Customer Service Representative

24-7 Intouch

Remote

06.2021 - 02.2022

Processed customer payments and verified account information
Scheduled vehicle maintenance appointments and coordinated service requests
Ordered vehicle parts and tracked order updates for customers
Confirmed personal and billing information to ensure account accuracy
Delivered customer support through phone communication and problem resolution
Provided exceptional support to customers via phone, email, and chat channels.
Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.

Customer Service Representative / Insurance Agent

Primerica

Glendale, AZ

01.2021 - 06.2021

Handled inbound and outbound customer calls regarding insurance products and services
Processed payments and maintained billing records
Managed confidential customer and financial information
Assisted clients with account questions and policy support
Provided professional and efficient customer service
Collaborated with team members to streamline communication processes, enhancing overall service delivery.
Resolved customer inquiries efficiently, ensuring high satisfaction rates and repeat business.

Education

High School Diploma -

Skyview High School

Buckeye, AZ

05-2019

Skills

Customer Service
Inbound & Outbound Calls
Remote Customer Support
Payment Processing
Appointment Scheduling
Account Management
Email & SMS Communication
Bilingual Communication (English/Spanish)
Data Entry
CRM Systems
Problem Resolution
Handling Confidential Information
Multitasking

Time Management
Problem-solving
Integrity and honesty
Strategic planning
Time management
Quality assurance
Research and development
Attention to detail
Client relationships
Team leadership & development
Issue resolution
Customer relationship management
Work Planning and Prioritization

Timeline