Venicia Wells
Glendale
Summary
Ready and available to return to the workforce after taking some time off to be with family, and recover from a car accident. With over 20 years experience in home care staffing, and case management acquiring a variety of skills that would easily crossover into different working environments. Providing excellent customer service while following policies and procedures. Developing individual comprehensive care plans with each client upon intake. Scheduling and supervising in-home caregivers to provide appropriate care in a timely fashion. Collected deposits, completed payroll, and billed multiple payor sources. Past experience as a case manager instilled ongoing drive for quality care and timely follow through to expedite service needs.
Overview
21
21
years of professional experience
Work History
Service Care Coordinator/Office Manager
Arcadia Home Care and Staffing - An Addus Home Care Company
2009.07 - 2019.01
- Client intake, verified insurance, collected deposits, supervising and scheduling in home caregivers per prior authorization, payroll, billing, new hire onboarding and training, team leadership, office management, used company software and databases to maintain records of services performed and patient conditions, monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Licensing Specialist
Family Partners
2007.03 - 2009.06
- License and monitor child/adult developmental homes, participates in team meetings with the Division of Developmental Disabilities, ensure health and safety rules and regulations are followed to support individuals with disabilities, potential provider interview screening process
Human Service Specialist II and Human Service Specialist III
D.E.S
2002.08 - 2007.05
- Managed intense caseload of 50 - 60 children whom are at risk for or whom have been diagnosed with a developmental disability, providing resources and support to families, locating and authorizing services per an individuals service plan in a timely manner, attending school meetings, facilitated team meetings
Youth Corrections Officer 1
Corrections, Pinnacle Peak
1999.11 - 2002.07
- Supervised youth in a locked facility, assisted with group facilitation, and program treatment plans
CNA-Certified Nursing Assistant
Christian Care Nursing Center
1998.01 - 1999.01
- Caring for elderly and disabled residents, assist with personal care, monitors vitals, health and safety measures followed.
Education
High School Diploma -
Duncan Russell High School
Tracy, CA1992
Skills
- Typing, Excel (some), Word, Billing, Payroll, Effective Communication,Time Management, Organization, Team Work, Proper Phone Etiquette, Detail Oriented, Adaptability, Critical Thinking, Quick Learning, Receptive To Training, Customer Service, Resourceful, Patient Data Management Systems, Administrative Staff Supervision
Additional Information
- Additional Courses or Trainings: Certificates provided upon request , Valid AZ DPS Level One Fingerprint Clearance Card, Valid AZ Driver License
Timeline
Service Care Coordinator/Office Manager
Arcadia Home Care and Staffing - An Addus Home Care Company
2009.07 - 2019.01
Licensing Specialist
Family Partners
2007.03 - 2009.06
Human Service Specialist II and Human Service Specialist III
D.E.S
2002.08 - 2007.05
Youth Corrections Officer 1
Corrections, Pinnacle Peak
1999.11 - 2002.07
CNA-Certified Nursing Assistant
Christian Care Nursing Center
1998.01 - 1999.01
High School Diploma -
Duncan Russell High School
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