Tracy Wonderly-Peters
Paulden
Summary
Ultimately my mental health journey brought me to Granite Mountain Rehab where I stayed for 60 days, learning healthier coping mechanisms, and ultimately led to ignite a passion within me to help others struggling with mental health and addiction disorders.
My therapist suggested being a peer support specialist and that it could be the type of meaningful work that would not only be therapeutic to the clients, but myself as well.
A defining moment for me was when I randomly met a BHT (who also happened to work for Granite Mountain) 3 months after my therapist had told me I would be a great PRSS, who mentioned I would be great working in Peer Support Services. It was then I decided to take the PRSS Certification Course through Just 1 Life Services, LLC, and embark on my journey to help support others going through similar experiences, as was done for me.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Specialist
UHS/Valley Health
09.2021 - 03.2023
-Responsible for checking patients in & out
-Scanning Insurance Cards and Demographics into patients charts
-Scheduling Appointments
-Taking Copays and Payments on Patients Account
-Calling and rescheduling no-show appointments
-Balancing out receipts and end of day reports
Front Desk Receptionist
Green Valley OB/GYN
06.2017 - 09.2021
-Responsible for checking patients in & out
-Scanning Insurance Cards and Demographics into patients chart
-Collecting co-pays and account balances
-Calling and re-scheduling no-show appointments
-Balancing out and scanning in end-of-day reports
Cashier/Guest Service Desk
Target
10.2008 - 03.2017
-Responsible for ringing up merchandise
-Accepting and storing coupons
-Stocking of work station with necessary supplies
-Keeping lines down, by working in a fast and safe manner
-Resolving Guest complaints with excellent customer service
-Processing returns and exchanges
Education
Associate of Applied Science -
Heald College
Roseville, CA10-2006
High School Diploma -
Las Vegas High School
Las Vegas, NV06-1997
Skills
- Mental health awareness
- Motivational interviewing
- Self-care techniques
- Relapse prevention
- Multicultural sensitivity
- Resource navigation
- Recovery planning
- Empathy development
- Boundary setting
- Substance abuse
- Peer support
- Client relationship building
- Documentation
Certification
PRSS Certification
Motivational Interviewing Certificate
Trauma Informed Care Certificate
Solution-Focused, Brief-Intervention Certificate
Timeline
Front Office Specialist
UHS/Valley Health
09.2021 - 03.2023
Front Desk Receptionist
Green Valley OB/GYN
06.2017 - 09.2021
Cashier/Guest Service Desk
Target
10.2008 - 03.2017
PRSS Certification
Motivational Interviewing Certificate
Trauma Informed Care Certificate
Solution-Focused, Brief-Intervention Certificate
Associate of Applied Science -
Heald College
High School Diploma -
Las Vegas High School
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