Yuliia Liutova
Peoria
Summary
Dedicated and compassionate professional with experience in healthcare and customer service. Skilled in patient care, administrative tasks, and financial counseling. Seeking a position in the customer service or medical field where I can contribute to improving experiences for clients .
Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Operations Specialist - Radiology
Mayo Clinic
04.2025 - Current
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Responded quickly during emergencies or urgent situations within the clinic setting
- Greeted guests entering and exiting facility.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Patient Service Representative - ED Registration
Conifer
11.2022 - 01.2025
- Emergency Room registration
- Verified insurance and obtained prior authorizations for procedures.
- Trained registering patients for inpatient and outpatient services.
- Counseled patients on their financial liability for emergency room visits, provided payment options, and facilitated payment arrangements.
- Utilized medical applications such as Patient Access, Cerner, and Phreesia to ensure seamless patient care and accurate recordkeeping.
- Provided exceptional customer service, guiding patients through billing, scheduling, and registration.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
CNA - Certified Nursing Assistant
Advanced Healthcare of Glendale
02.2021 - 05.2021
- Took care of approximately 20 disabled, elderly and cancer patients daily
- Monitored vital signs
- Served meals
- Assisted patients with activities of daily living
- Assisted with wound care
- Recorded patient care daily
- Cleaned and sanitized rooms
- Changed bed linens
- Performed post-mortem care, if needed
- Provided patients/residents with care and companionship
- Aided patients with personal hygiene
Customer Service Lead
Deseret Industries
02.2020 - 02.2021
- Retail; Customer services; Cashier; Lead; Pricing; Financing
Education
Certificate from training program - CNA
Star Canyon School of Nursing
Phoenix, AZ09.2020
High School Diploma -
School №50, Kherson
Kherson, Ukraine06-2018
Skills
- Caregiving
- Cerner
- Customer support (4 years)
- Medical terminology
- Insurance verification (2 years)
- Pricing
- Logo design (2 years)
- Photography (6 years)
- Video Editing
- Critical Care Experience
- Adobe Lightroom
- Patient Care
- Photoshop
- Home Care
- Graphic Design
- Customer service (4 years)
- Management (1 year)
- Nannying (2 years)
- English
- Medical office experience
- Office experience
- HIPAA (2 years)
- Nursing
- Sales
- CPR
- Meal Preparation
- Childcare (2 years)
- Vital Signs
- Filming
- Exceptional organization
- Time management expertise
- Documentation management
- Record maintenance
- Workflow optimization
- Patient check-in
- HIPAA compliance
- Critical thinking
- Payment collection
- Electronic recordkeeping
- Customer service
- Visual design
- Strong compositional skills
- Photo editing
- Problem-solving
- Team collaboration
- Complaint resolution
- Staff training
- Money handling
Certification
- CPR
- August 2020 to Present
- Driver's License
Languages
Russian - Fluent
Ukrainian - Fluent
English - Fluent
Additional Information
Currently attending Glendale Community College, completing pre-requisites for Nursing School (BSN).
Interests
- Personal Development and Self-Improvement
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Photography
- I like working with my hands and fixing things
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved conflict with not satisfied patients which led to positive result for the patient and the company.
- Supervised and rained team of 4 new staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Desk Operations Specialist - Radiology
Mayo Clinic
04.2025 - Current
Patient Service Representative - ED Registration
Conifer
11.2022 - 01.2025
CNA - Certified Nursing Assistant
Advanced Healthcare of Glendale
02.2021 - 05.2021
Customer Service Lead
Deseret Industries
02.2020 - 02.2021
Certificate from training program - CNA
Star Canyon School of Nursing
High School Diploma -
School №50, Kherson
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