Zachary Skeen
Phoenix,AZ
Summary
When people come to a restaurant &/or bar, it is important customers feel welcomed and be taken care of. When a group of people with different cultural backgrounds and life circumstances all work in the same place, teammates want to feel respected & supported. These things make sense to me at the most fundamental level and it is easy and natural. This has helped me build relationships with within teams, from the football field to within the business. When I decide that I want to work somewhere & for someone, it's because I recognize that business has the system that deserves the best people. People who care, who are passionate, who want the business to thrive. I am one of those people.
Overview
3
3
years of professional experience
Work History
FOH Server, Bartender, Manager
Dilla Libre Uno
09.2021 - Current
- Focused and organized work flows that allow me to be present, helpful, & speedy for my team, customers, and operations of the business.
- Mastery of the menus & its flavors so customers receive the best recommendations for them.
- Super Host: creating an enjoyable and welcoming atmosphere by being professional, personable, and of course charming.
- Toast POS system mastery - voids, refunds, food modifications that are clear and comprehendible for the kitchen.
- Conflict and de-escalation specialist - people want to feel heard, respected, & understood. Being a buffer, moderator or voice of reason is a way I've helped during interpersonal conflict.
- Managing bar products, supplies, and cleanliness
- Communication from customer to kitchen to let the chefs know how much their food is being enjoyed.
- Helping anywhere I can so that my teammates know they're supported.
- Problem solving, brainstorming, and contributing ideas that enhance restaurant operations and customer experience.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2021
Skills
- Positive leadership & teamwork
- Diligent & focused
- Margarita creation
- Customer relations
- Dependable & trustworthy
Organized flag football
I enjoy playing 8v8 flag football with a group of guys in the city of Scottsdale. This is an outlet for me to have fun, compete, smack talk, and make friends while playing a game that has taught me so much!
Timeline
FOH Server, Bartender, Manager
Dilla Libre Uno
09.2021 - Current
Bachelor of Arts - Psychology
Arizona State University
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