Zahra Hashimova

Prioritised safety through diligent adherence to the company's safety regulations and standards.

• Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
• Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
• Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
• Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
• Administered detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Provided excellent service to passengers whilst ensuring their comfort and safety.

• Assess customer needs, evaluate customer satisfaction and optimize customer services.
• Develop metrics to measure customer service success.
• Communicate with clients via email and resolve any customer issues.
• Train customer representatives and collaborate with sales and marketing teams.
• Developed comprehensive reports, providing insights into customer behaviour patterns.
• Trained new employees in aligning their roles to the company's objectives and goals.
• Reviewed feedback with the aim of improving services offered.

• Met or exceeded call speed, accuracy, and volume benchmarks consistently.
• Processed ticket transactions for customers contacting Sun Express airline support line, ensuring timely assistance.
• Performed CRM activities to maintain quality assurance and achieve high levels of customer satisfaction.
• Enhanced call management database by regularly updating customer contact information to ensure accuracy.
• Modified customer ticket information in the iFLYres system to reflect requested changes.
• Corrected issues by giving agents targeted and highly constructive feedback.