Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulfiya Izmailova

Baku

Summary

B2B Senior Sales Support specialist responsible for all operational processes, subscription, and complaint handling in accordance with procedures & policies. Knowledge of Customer Service, Sales, and International Laws Highly driven Senior Specialist adept at mentoring teams, conducting in-depth analysis, and implementing innovative solutions. Recognized for exceptional problem-solving abilities, strong communication skills, and commitment to quality and compliance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

20
20
years of professional experience

Work History

B2B/ Sales Support/ Senior Specialist

AZERCELL TELECOM MMC
Baku
01.2009 - 06.2024
  • Provided technical support and guidance to specialists.
  • Analyzed complex problems and identified effective solutions.
  • Assessed customer needs and developed solutions to meet those needs.
  • Reviewed processes and procedures to identify areas of improvement.
  • Created documents detailing standard operating procedures.

GA Procurement/ Clerical Works and Office Administration/ Specialist

AZERCELL TELECOM MMC
Baku
01.2008 - 01.2009
  • Prepared invoices, bills, receipts, purchase orders.
  • Coordinated logistics for conferences and other special events.
  • Provided administrative support to management team.
  • Assisted with the preparation of financial statements and budgets.
  • Operated office equipment such as copiers, scanners, fax machines.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Sales/Real Estate Agent

Solbereg
Russia, Moscow
01.2004 - 02.2007
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Prepared comparative market analysis to estimate properties' value.
  • Attended industry events such as conventions and seminars.
  • Analyzed potential investment opportunities based on financial reports.
  • Coordinated appointments to show homes to prospective buyers.

Education

Faculty of International Law -

Institute of MAUP

Faculty of linguistics -

Baku Business University

Foundation in B2B Selling -

Telecoms Academy

Certified completion -

SAP BO Interactive Analysis Report Design Course

PMP Professional
Baku, PM Academy

Skills

  • New entry and subscription
  • Complaint handling
  • Preparation of reports
  • Documentation
  • Providing feedbacks on ways to improve sales performance
  • Customer Relations
  • Root Cause Analysis
  • Emergency Response
  • Adaptability and Flexibility

Languages

Azerbaijani
First Language
English
Intermediate (B1)
B1
Turkish
Upper Intermediate (B2)
B2
Russian
Advanced (C1)
C1

Timeline

B2B/ Sales Support/ Senior Specialist

AZERCELL TELECOM MMC
01.2009 - 06.2024

GA Procurement/ Clerical Works and Office Administration/ Specialist

AZERCELL TELECOM MMC
01.2008 - 01.2009

Sales/Real Estate Agent

Solbereg
01.2004 - 02.2007

Faculty of International Law -

Institute of MAUP

Faculty of linguistics -

Baku Business University

Foundation in B2B Selling -

Telecoms Academy

Certified completion -

SAP BO Interactive Analysis Report Design Course

PMP Professional
Zulfiya Izmailova