Zulfugar Jabbarov
Baku
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Servise Specialist
BakıKart
Baku
09.2024 - Current
Support Associate
Wolt
Baku
08.2024 - 09.2024
Call Centre Operator
Smartech System MMC
Baku
01.2021 - 08.2024
Spa Receptionist
Pullman Baku
Baku
04.2018 - 04.2020
- Answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments
- Supervise and perform all tasks as detailed in daily task list for all areas
- Complete and ensure monthly reports are being delivered on time, last day of the month in the evening, accurately with comprehensive information
- Promptly, accurately and consistently report all guest incidents and how they were solved
- Support and assist your colleagues in different matters especially when the Spa Manager is not around
- Maintain a positive, productive working relationship with all other staff
Russian Language Moderator
IB Club
Azerbaijan
10.2017 - 03.2020
- Main activities and responsibilities: planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class motivating pupils with enthusiastic, imaginative presentation
Translator
University of Osmangazi
Turkey
03.2014 - 06.2016
- Main activities and responsibilities: -translate documents -notarial approval of documents -translation from Russian to Turkish
Education
Public administration and political science - Accounting, Economy, Politics, Law, History of Turkey
UNIVERSITY OF OSMANGAZI
Turkey06.2016
Skills
- Organisational skills
- Teamwork
- Teamleading
- Leadership
- Learning from mistakes
- Communication skills
- Interpersonal skills
- Excellent contact skills
- Written communication skills
- Job-related skills
- Flexibility
- Multitasking
- Prioritizing complaints
Certification
- Listening B1
- Reading B1
- Writing B1
- Spoken Production B1
- Spoken Interaction B2
Accomplishments
- Time Management
- The importance of setting clear goals
- Minimize wasted time and distractions in the workplace
- How to avoid being deflected from your priorities
- Self-motivation as a time management tool
- Dealing with unexpected events that steal time
- Training
- Professional telephone Etiquette
- Make an Introduction
- Asking permission to Initiate the Transfer
- Never say 'no' policy
- How to end the call
Additional Information
Chess
Timeline
Customer Servise Specialist
BakıKart
09.2024 - Current
Support Associate
Wolt
08.2024 - 09.2024
Call Centre Operator
Smartech System MMC
01.2021 - 08.2024
Spa Receptionist
Pullman Baku
04.2018 - 04.2020
Russian Language Moderator
IB Club
10.2017 - 03.2020
Translator
University of Osmangazi
03.2014 - 06.2016
Public administration and political science - Accounting, Economy, Politics, Law, History of Turkey
UNIVERSITY OF OSMANGAZI
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