Alla Imanova
Baku,Azerbaijan
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Excelsior Hotel Baku
BAKU , Azerbaijan
2005.07 - 2008.01
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Makes Attendants report to assigned work areas
- Verifies operations equipment acceptable appearance and good working order
- Provides trainings of new staff and daily hands-on skills training for all staff
- Attends morning HK meetings to be informed of priorities; operational problems; special assignments and any other important matters related to all departmental or hotel operational events
- Conducts short morning briefing with staff to related departmental and guest needs, current hotel events, daily expectation
- Carry out additional assignments as directed by the Executive Housekeeper
- Set up schedule and oversees the completion of periodical tasks.
Operations Manager
AURA SPA&FITNESS Center, Excelsior Hotel Baku
BAKU , Azerbaijan
2008.01 - 2010.04
- Monitored and improved efficiency of processes, team performance, and customer service.
- Preparing of companies contracts, direct guest contacts and solving problems if needed
- Managed 20 employees, control of all type of the department material resources and equipment
- Control of department budget
- Supports organizational, managerial and departmental financial short-term and long-term goals and other planning
- Attending on morning briefings and planning of daily routine work for staff.
Operation Manager
The Club Port Baku Fitness Center
BAKU , Azerbaijan
2011.02 - 2015.03
- Developed and implemented operational procedures to ensure quality standards are met.
- Responsible for managing the organizations' HR, helping create organizational and program budgets in collaboration with the ED and Program Direct, and other misc
- Tasks, such as purchasing and organizing trainings during the pre-opening period
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products
- Manage staff, preparing work schedules and assigning specific duties
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Managing 75 employees, control of all type of the department material resources and equipment
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Oversee activities directly related to making products or providing services
- Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Store Manager - COURIR
Blueplanet Distribution LLC
BAKU , Azerbaijan
2015.03 - 2016.06
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Buyer
Blueplanet Distribution LLC
BAKU , Azerbaijan
2016.06 - 2017.07
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Developed relationships with vendors to secure better prices and payment terms.
- Researched potential new suppliers in order to find the best value for goods and services.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Monitored inventory levels to ensure availability of products for customers.
- Negotiated pricing and delivery terms with suppliers.
Head Buyer
Blueplanet Distribution/Sport Division
BAKU , Azerbaijan
2017.07 - Current
- Developed and implemented buying strategies to ensure merchandise was purchased at the best possible price.
- Negotiated contracts with vendors for the purchase of materials, products and services.
- Managed a team of buyers responsible for purchasing goods in line with company objectives.
- Analyzed market trends and developments to identify new opportunities and suppliers.
- Monitored supplier performance to ensure compliance with contractual agreements and quality standards.
- Reviewed inventory levels on a regular basis to ensure stock availability for customers.
- Created reports detailing purchases, costs, delivery times and inventories.
- Ensured all orders were placed accurately and delivered within agreed timelines.
- Provided technical advice on product specifications, design features and pricing structures.
- Implemented cost-saving initiatives by negotiating better deals with existing suppliers or seeking out new ones.
- Maintained accurate records of all purchases including invoices, receipts, returns and discounts.
- Developed relationships with key suppliers in order to gain access to exclusive items or special offers.
Education
Bachelor’s Degree - Teacher in Primary School
Azerbaijan State University
Baku, Azerbaijan06.2003
Skills
- Excellent Computer and periphery equipment knowledge
- Advanced user of MS OFFICE, Outlook
- Staff Scheduling
- Department coordination
- Task Delegation
- Customer Service
- Training and mentoring
- Customer Relationship Management
- Workload prioritization
- Invoice Processing
- Report Generation
- Document Control
- Budget Administration
- Staff Training and Development
- Payroll understanding
- Quality & Performance improvements
- Performance Evaluation
Additional Information
Quick learner; like meeting new people; look forward to new experience. Focused, communicable, attentive team worker. Open to relocate and travel.
Personal Information
- Citizenship: Azerbaijan
- Date of Birth: 03/12/78
Languages
Russian
First Language
English
Advanced (C1)
C1
Azerbaijani
Advanced (C1)
C1
Turkish
Intermediate (B1)
B1
References
References available upon request.
Timeline
Head Buyer
Blueplanet Distribution/Sport Division
2017.07 - Current
Buyer
Blueplanet Distribution LLC
2016.06 - 2017.07
Store Manager - COURIR
Blueplanet Distribution LLC
2015.03 - 2016.06
Operation Manager
The Club Port Baku Fitness Center
2011.02 - 2015.03
Operations Manager
AURA SPA&FITNESS Center, Excelsior Hotel Baku
2008.01 - 2010.04
Housekeeping Supervisor
Excelsior Hotel Baku
2005.07 - 2008.01
Bachelor’s Degree - Teacher in Primary School
Azerbaijan State University
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