Alla Imanova
Baku,Azerbaijan
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Excelsior Hotel Baku
BAKU, Azerbaijan
07.2005 - 01.2008
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Makes Attendants report to assigned work areas
- Verifies operations equipment acceptable appearance and good working order
- Provides trainings of new staff and daily hands-on skills training for all staff
- Attends morning HK meetings to be informed of priorities; operational problems; special assignments and any other important matters related to all departmental or hotel operational events
- Conducts short morning briefing with staff to related departmental and guest needs, current hotel events, daily expectation
- Carry out additional assignments as directed by the Executive Housekeeper
- Set up schedule and oversees the completion of periodical tasks.
Operations Manager
AURA SPA&FITNESS Center, Excelsior Hotel Baku
BAKU, Azerbaijan
01.2008 - 04.2010
- Monitored and improved efficiency of processes, team performance, and customer service.
- Preparing of companies contracts, direct guest contacts and solving problems if needed
- Managed 20 employees, control of all type of the department material resources and equipment
- Control of department budget
- Supports organizational, managerial and departmental financial short-term and long-term goals and other planning
- Attending on morning briefings and planning of daily routine work for staff.
Operation Manager
The Club Port Baku Fitness Center
BAKU, Azerbaijan
02.2011 - 03.2015
- Developed and implemented operational procedures to ensure quality standards are met.
- Responsible for managing the organizations' HR, helping create organizational and program budgets in collaboration with the ED and Program Direct, and other misc
- Tasks, such as purchasing and organizing trainings during the pre-opening period
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products
- Manage staff, preparing work schedules and assigning specific duties
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Managing 75 employees, control of all type of the department material resources and equipment
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Oversee activities directly related to making products or providing services
- Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Store Manager - COURIR
Blueplanet Distribution LLC
BAKU, Azerbaijan
03.2015 - 06.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Buyer
Blueplanet Distribution LLC
BAKU, Azerbaijan
06.2016 - 07.2017
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Developed relationships with vendors to secure better prices and payment terms.
- Researched potential new suppliers in order to find the best value for goods and services.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Monitored inventory levels to ensure availability of products for customers.
- Negotiated pricing and delivery terms with suppliers.
Head Buyer
Blueplanet Distribution/Sport Division
BAKU, Azerbaijan
07.2017 - Current
- Developed and implemented buying strategies to ensure merchandise was purchased at the best possible price.
- Negotiated contracts with vendors for the purchase of materials, products and services.
- Managed a team of buyers responsible for purchasing goods in line with company objectives.
- Analyzed market trends and developments to identify new opportunities and suppliers.
- Monitored supplier performance to ensure compliance with contractual agreements and quality standards.
- Reviewed inventory levels on a regular basis to ensure stock availability for customers.
- Created reports detailing purchases, costs, delivery times and inventories.
- Ensured all orders were placed accurately and delivered within agreed timelines.
- Provided technical advice on product specifications, design features and pricing structures.
- Implemented cost-saving initiatives by negotiating better deals with existing suppliers or seeking out new ones.
- Maintained accurate records of all purchases including invoices, receipts, returns and discounts.
- Developed relationships with key suppliers in order to gain access to exclusive items or special offers.
Education
Bachelor’s Degree - Teacher in Primary School
Azerbaijan State University
Baku, Azerbaijan06.2003
Skills
- Excellent Computer and periphery equipment knowledge
- Advanced user of MS OFFICE, Outlook
- Staff Scheduling
- Department coordination
- Task Delegation
- Customer Service
- Training and mentoring
- Customer Relationship Management
- Workload prioritization
- Invoice Processing
- Report Generation
- Document Control
- Budget Administration
- Staff Training and Development
- Payroll understanding
- Quality & Performance improvements
- Performance Evaluation
Additional Information
Quick learner; like meeting new people; look forward to new experience. Focused, communicable, attentive team worker. Open to relocate and travel.
Personal Information
- Citizenship: Azerbaijan
- Date of Birth: 03/12/78
Languages
Russian
First Language
English
Advanced (C1)
C1
Azerbaijani
Advanced (C1)
C1
Turkish
Intermediate (B1)
B1
References
References available upon request.
Timeline
Head Buyer
Blueplanet Distribution/Sport Division
07.2017 - Current
Buyer
Blueplanet Distribution LLC
06.2016 - 07.2017
Store Manager - COURIR
Blueplanet Distribution LLC
03.2015 - 06.2016
Operation Manager
The Club Port Baku Fitness Center
02.2011 - 03.2015
Operations Manager
AURA SPA&FITNESS Center, Excelsior Hotel Baku
01.2008 - 04.2010
Housekeeping Supervisor
Excelsior Hotel Baku
07.2005 - 01.2008
Bachelor’s Degree - Teacher in Primary School
Azerbaijan State University
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