Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Baca

Casa Grande

Summary

Dynamic Public Safety Dispatcher with proven expertise at Casa Grande Fire Department, excelling in emergency call response and effective communication. Recognized for enhancing incident documentation and fostering teamwork under pressure. Skilled in radio communications and critical thinking, ensuring timely resource allocation and improved public safety outcomes.

Experienced with emergency call handling and resource dispatch. Utilizes advanced communication techniques to coordinate timely responses in critical situations. Track record of maintaining composure under pressure and ensuring accurate information relay.

Highly communicative individual remains composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

5
5
years of professional experience

Work History

Public Safety Dispatcher

Casa Grande Fire Department
05.2024 - 07.2025
  • Operated communication systems to relay emergency information to first responders.
  • Monitored multiple radio channels to ensure timely response to incidents.
  • Collaborated with law enforcement and emergency services for effective dispatching.
  • Maintained accurate logs of calls and actions taken during emergencies.
  • Provided critical support in high-pressure situations, ensuring efficient resource allocation.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
  • Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
  • Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
  • Participated in regular training sessions to maintain certifications and stay current with industry best practices.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Public Safety Dispatcher 1

Gila River Police Department
11.2020 - 05.2024
  • Operated multi-line telephone systems to receive emergency calls and relay information efficiently.
  • Monitored radio communications to coordinate responses among fire department personnel and other agencies.
  • Maintained accurate logs of all outgoing and incoming communications for record-keeping purposes.
  • Assisted in dispatching fire units to emergencies based on established protocols and priority levels.
  • Utilized mapping software to identify locations and provide directions to responders during incidents.
  • Collaborated with team members to ensure effective communication during high-stress situations, enhancing overall performance.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
  • Increased situational awareness for first responders with accurate and timely information relayed from callers.
  • Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
  • Reduced response times for critical incidents by maintaining clear communication channels with responding units.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
  • Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
  • Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
  • Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
  • Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
  • Participated in regular training sessions to maintain certifications and stay current with industry best practices.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Education

General Studies

Westwood High School
Gillette, WY
05-2006

Skills

  • Highly effective communication
  • Radio communications
  • Emergency call response
  • Incident documentation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Professional telephone demeanor
  • Microsoft outlook
  • Documentation
  • De-escalation techniques
  • Multi-line phone talent

Timeline

Public Safety Dispatcher

Casa Grande Fire Department
05.2024 - 07.2025

Public Safety Dispatcher 1

Gila River Police Department
11.2020 - 05.2024

General Studies

Westwood High School

Similar Profiles

CREATE PROFILE
Amber Baca