Caridad Landin
Phoenix
Summary
I improved client satisfaction rates and fostered positive relationships. Demonstrates strong capabilities in parent communication and scheduling, ensuring high standards of efficiency and care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Teacher, Toddler Room
Kreative Kampus
06.2023 - 01.2025
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
Remote Customer Service Rep
Public Storage
08.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Medical Office Assistant
Phoenix Children Hospital
12.2020 - 08.2022
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Ph.D. - Medical Assistant
Phoenix Job Corps Center
Phoenix, AZ05-2018
Skills
- Social-emotional learning
- Child assessment
- Positive reinforcement
- Age-appropriate activities
- Parent communication
- Complaint resolution
- Account updating
- Scheduling
- Staff education and training
- Complaint handling
- Adaptive team player
- Paperwork processing
- Customer service
Certification
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Lead Teacher, Toddler Room
Kreative Kampus
06.2023 - 01.2025
Remote Customer Service Rep
Public Storage
08.2022 - 06.2023
Medical Office Assistant
Phoenix Children Hospital
12.2020 - 08.2022
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
Ph.D. - Medical Assistant
Phoenix Job Corps Center
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