Elshad Panahzade
Reception Manager-Supervisor, Duty Manager, Restaurants Manager
Sumgayit
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
30
30
years of professional experience
Work History
Reception Manager-Supervisor,Duty Manager
Limak Arcadia Sport Resort Hotel
07.2019 - 08.2024
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Reception Securitas Manager
Securitas Company
01.2014 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated protective service operations with other emergency response agencies.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of [Number] security personnel during shift.
Intercompany Translator (Germany)
Metropolitan Baku, Herrenknecht Tunnel
08.2012 - 12.2014
- Translated documents from [Language] to [Language].
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Assisted non-native English, German-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Intercompany translator (Germany)
- Labor protection and Translation of technical safety rules in writing
- Welcoming employees of Herrenknecht company, accommodation in hotels
- (Baku Azerbaijan), Production, industry
Coordinator, Translator, Unit Manager
Brainpool TV GmbH Company
03.2012 - 07.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Gathered and organized materials to support operations.
- Coordination and organization of direct live broadcast between İctimai Az TV and Brainpool TV GmbH
- Organization of video clips shooting (Unit Manager)
- Transport logistics
- Protection organization of Brainpool's technology properties with MTN and XDMX in the protection system
- Solving logistics and logistics problems
- Coordination between İctimai AzTV and Brainpool TV
- Protection of El & Nikki and presenters during live broadcast
- Reference
Security, Bodyguard
Michael Kuhr Bodyguard Security Company
05.2010 - 03.2011
- Developed comprehensive emergency protocols for various scenarios, enabling swift action when needed to protect clients from harm.
- Trained new team members on proper procedures and techniques, contributing to a highly skilled security workforce.
- Coordinated with venue staff and event planners to ensure adequate security measures were in place for client events or appearances.
- Improved situational awareness, utilizing advanced surveillance equipment for effective monitoring of environments
- Protection of various objects and projects
- VIP security
- Ellington Hotel Berlin night security and reception
- Soho House Berlin security organization and VIP guests protection
- Casino Berlin Potsdamer Platz treasure protection and transportation
- FDP Party Election Event Security Organization and Protection
- Berlinale Film Festival (Angelina Jolie, Jackie Chan) Bodyguard
Reception
Hipotels Said Hotel
02.1999 - 04.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Mechatronics
Auto Service Mercedes
02.1995 - 11.1999
- Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Streamlined repair processes by implementing efficient organization and workflow improvements.
- Optimized inventory management by accurately tracking parts usage and reordering as needed to avoid delays in service delivery.
Education
Professional Bodyguard, Intelligence Observation
Security Academy Berlin
Berlin, Germany01-2010
Industry And Commerce
Chamber of Industry And Commerce Berlin
Berlin, Germany01-2009
Protection,Permission To Use Short And Long Weapon
Frankfurt Oder City Police Department
Frankfurt Oder01-2009
Fidelio Front Office Version 7.13
Artur Speer Academy Berlin
Berlin, Germany01-2008
3rd Degree Diploma - Car Mechanic
Technical Vocational School Sumgayit
Sumqait Azerbaijan 04.2001 -
Skills
Azerbaijani
German
Russian
English
Turkish
Spanish
Fidelio Module 9
Microsoft Office, Word, Exel
Problem-solving skills under stress
Operations Management
Conflict Resolution
Controlled management
Persuasive Communication
Customer service focus
Staff Training and Development
Planning and PrioritizationCustomer service focus
Languages
Azerbaijani
Native language
German
Proficient
C2
Russian
Proficient
C2
English
Advanced
C1
Spanish
Upper intermediate
B2
Turkish
Proficient
C2
Cars
Weakness.
Timeline
Reception Manager-Supervisor,Duty Manager
Limak Arcadia Sport Resort Hotel
07.2019 - 08.2024
Reception Securitas Manager
Securitas Company
01.2014 - 03.2019
Intercompany Translator (Germany)
Metropolitan Baku, Herrenknecht Tunnel
08.2012 - 12.2014
Coordinator, Translator, Unit Manager
Brainpool TV GmbH Company
03.2012 - 07.2012
Security, Bodyguard
Michael Kuhr Bodyguard Security Company
05.2010 - 03.2011
3rd Degree Diploma - Car Mechanic
Technical Vocational School Sumgayit
04.2001 -
Reception
Hipotels Said Hotel
02.1999 - 04.2001
Mechatronics
Auto Service Mercedes
02.1995 - 11.1999
Professional Bodyguard, Intelligence Observation
Security Academy Berlin
Industry And Commerce
Chamber of Industry And Commerce Berlin
Protection,Permission To Use Short And Long Weapon
Frankfurt Oder City Police Department
Fidelio Front Office Version 7.13
Artur Speer Academy Berlin