Farid Arabov
Baku
Summary
Adept in customer service and problem-solving, I excelled at Positive Call Center by enhancing customer satisfaction and streamlining call center operations. With a background in managing teams at McDonald’s and handling payments at Wien Chocolate House, my blend of critical thinking and active listening skills drives tangible improvements in customer relations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Positive Call Center
05.2024 - Current
My job consisted of taking calls and assisting customers
Manager
Mcdonald’s
10.2023 - 05.2024
- my job was to take care of the guests keeping them in the front line supervising the staff
Cashier
Wien Chocolate House
06.2023 - 09.2023
Greet customers entering the store and promptly respond to customer requests.
Education
Bachelor Of Engineering - Machine Shop Technology
Azerbaijan State Oil And Industry University
Baku06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Payment Processing
- Call Center Operations
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Positive Call Center
05.2024 - Current
Manager
Mcdonald’s
10.2023 - 05.2024
Cashier
Wien Chocolate House
06.2023 - 09.2023
Bachelor Of Engineering - Machine Shop Technology
Azerbaijan State Oil And Industry University
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