Murad Babayev
Baku
Summary
I have strong communication skills and a customer-oriented approach, skilled at resolving inquiries and issues promptly and with care. My experience includes consistently delivering outstanding service, fostering positive relationships, and thriving in dynamic settings. I am dedicated to ensuring customer satisfaction through effective problem-solving and a thorough grasp of product details.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Positive Call Center
Baku
06.2023 - 05.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Highlight instances where you worked collaboratively with colleagues to achieve customer satisfaction or improve processes.
- Showcase your ability to prioritize tasks and manage your time effectively, especially in a fast-paced customer service environment.
Education
Bachelor of Science - Petroleum Engineering
Baku Higher Oil School
Baku, BASkills
- Customer Service Skills
- Product Knowledge
- Problem-Solving Abilities
- Time Management
- Adaptability
- Customer Feedback and Improvement
- Teamwork and Collaboration
- Call Management
- Customer Relationship Management (CRM)
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Turkish
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Positive Call Center
06.2023 - 05.2024
Bachelor of Science - Petroleum Engineering
Baku Higher Oil School
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