Experienced banking professional with a strong background in data analysis and product ownership. Skilled at using data to support business decisions, improve customer experience, and streamline operations. Proven ability to work across teams, manage projects in agile environments, and contribute to the development of banking products and services. Known for a clear, structured approach to problem-solving and a strong understanding of the banking industry's needs and challenges.
Key responsibilities and achievements include:
🔹 Analytics Center of Excellence (CoE)
-Leading business process automation initiatives to reduce manual workloads and improve operational efficiency across business units
- Supporting Project RE:think, a strategic bank-wide effort to identify and resolve inefficiencies, reduce costs, and redesign outdated processes
- Collaborating with business owners to assess operational gaps and design cost-effective, scalable solutions
- Translating business pain points into structured, actionable solutions and driving implementation in partnership with IT and operations
🔹 Advance & Minicredit Squad
-Conducted in-depth analysis of Advance customer behavior, lifecycle, and performance to increase conversion rates and product profitability
- Evaluated and proposed optimizations for loan terms and conditions, including pricing and eligibility criteria
- Performed impact assessments, LTV (Customer Lifetime Value) calculations, and forecasting to inform product strategy
Key responsibilities:
- Conducting advanced data analysis using SQL, Excel, and Power BI to uncover insights on customer behavior, product usage, and business performance
-Designing and implementing solutions to address business challenges, such as improving customer acquisition, reducing churn, and enhancing loan profitability
-Performing churn and retention analysis to identify at-risk customers and recommend data-backed retention strategies
-Leading impact assessments of changes to loan terms and conditions, including pricing, eligibility, and risk policy
Key responsibilities include:
- Reviewing and evaluating loan applications across consumer lending products
- Conducting thorough analysis of customer data, including income verification, credit history, employment stability, and existing liabilities
- Using internal underwriting systems and scoring models to assess risk and creditworthiness
- Making informed decisions to approve, conditionally approve, or reject loan applications
Key responsibilities included:
- Processing loan applications
- Opening and closing current and deposit accounts, including term and demand deposit management
- Facilitating local and international money transfers, ensuring accuracy and regulatory compliance
- Issuing and managing debit cards
- IELTS 7
- Professional Scrum Product Owner I
- Professional Scrum Product Owner II
- Oracle Certified Associate