Naila Baghirova

• Meet transfer passengers at the appropriate exit and escort them to the third-floor transit area

• Check passports and visas of transfer passengers at the entrance to the zone

• Supervise aviation security checks

• Tell travellers where and when check-in will take place

• Ensure timely arrival of the transfer passenger at Terminal 2 accompanied by another agent,

• In case of fulfilment of a counter flight

• Control over receipt and dispatch of transfer passengers' baggage, liaising with baggage service and pick-up agents

• Meet and check-in passengers and their baggage and hand baggage to their destinations

• Enhanced customer satisfaction by providing information regarding flight schedules and fares.
• Created comfortable travel experience for passengers by handling their queries efficiently.
• Assisted elderly passengers and those with special needs, showcasing empathy and care.
• Checked-in luggage and confirmed carry-on items met security requirements.
• Stayed updated on changes to travel regulations and required documentation.
• Led timely check-in procedures to facilitate departures in line with schedule.
• Responded calmly to help distressed, confused or lost passengers.

• Coordinated daily schedules for CEO with meticulous attention to detail.
• Organised meetings, improved communication within the team.
• Worked closely with HR department for recruitment activities, streamlined hiring process.
• Provided personal assistance to CEO whilst travelling overseas on business trips.
• Managed invoice processing tasks accurately and efficiently.
• Handled purchasing tasks for office supplies, optimised resource utilisation.
• Updated office policies to reflect changing business needs and regulations.
• Coordinated facility maintenance, providing a safe and comfortable work environment.
• Organised staff holiday schedules without disrupting workflow continuity.
• Coordinated with internal stakeholders for accurate purchase requirements.
• Checked incoming deliveries for accuracy against purchase orders.
• Kept meticulous records, ensuring seamless retrieval of archived reports.
• Collected outgoing post from all departments for efficient dispatching.
• Managed incoming deliveries, ensuring all parcels reached their correct recipients swiftly.

• Provided valuable support during busy periods, contributing to successful operation under high pressure
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery
• Answered and helped resolve enquiries from clients, vendors and general public
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival
• Kept reception area clean and neat to give visitors positive impression of the company
• Completed data entry tasks whilst adhering to strict deadlines.
• Managed phone calls, resulting in effective communication flow within the company
• Provided valuable support during busy periods, contributing to successful operation under high pressure.

· Controlled over loan portfolios within their competence

· Effectively worked with overdue debts

· Found out the reasons for the delay and ensured payments by establishing telephone communication with customers who have delayed debt collection

· Implementation of measures to normalize problem loans

· Clear and impeccable execution of management instructions

· Presentation of a progress report to management at the end of the day

• Applied positive customer service approach to increase satisfaction levels.