Samantha Villa Salgado
Phoenix
Summary
Experienced in culinary arts with valuable hands-on experience serving customers during high school. Inspired by observing chefs' communication skills to pursue a career in the restaurant industry. Enjoy engaging with people and understanding their unique stories. Excelled as a server, cashier, and barista, recognizing the importance of effective communication in the restaurant business. Strong background in patient care with a focus on team collaboration and achieving results. Known for compassionate support and scheduling medication orders. Reliable, adaptable, and adept at responding to changing needs in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Care Assistant
Lumicera Health Services
07.2023 - Current
- Answered high volume calls, inbound/outbound.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Enhanced patient comfort by providing compassionate and attentive care.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Server
Barrio Queen
01.2020 - 01.2022
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Barista
Starbucks
11.2018 - 02.2021
- Described menu items to customers and suggested products based on our seasonal preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Gave details on coffee blends and preparation descriptions to customers very well.
- Listened to customer desires and needs to recommend optimal coffees and drinks .
- Addressed and resolved customer concerns by exceeding their expectations and going an extra mile to maintain customer loyalty.
- Prepared and served more than 600 drinks per shift with high accuracy and consistently multitasking, through making drive through drinks as well as kept my strong customer satisfaction.
Server
Villa Italian Kitchen
07.2017 - 11.2018
- My very first job, I learned how to serve guests, I also got my customer service skills from, and absolutely aced my time at Villa.
- Provided exceptional service to maybe 500 customers per day at Villa Pizza establishment.
- Upsold customers and optimized table-turns to outperform average sales by 20%.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Cafe Barista
Coffee Bean
07.2017 - 11.2018
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Ordered, received and stocked supplies and retail products for my stores busyness.
- Greeted over 300 customers daily, answered questions and recommended drinks and pastries.
- Maintained clean and organized workspace, enabling coworkers to locate certain resources and products.
- Prepared more than 500 drinks per shift with high accuracy and consistently strong customer satisfaction.
Education
High School Diploma -
Metro Tech Highschool
Phoenix, AZ05-2017
Skills
- Client communication
- Dining customer service
- Menu knowledge
- Liquor, wine and food service
- Medical terminology
- Bartending
- Written and verbal communication
- Emotional support
- Patient monitoring
- Organizational skills
- Scheduling
- Claims processing
- Multitasking
- Patient services
Education and Training
other
Experience
["Baristas"],["Waiters and Waitresses"],["Baristas"],["Waiters and Waitresses"]
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Assistant
Lumicera Health Services
07.2023 - Current
Server
Barrio Queen
01.2020 - 01.2022
Barista
Starbucks
11.2018 - 02.2021
Server
Villa Italian Kitchen
07.2017 - 11.2018
Cafe Barista
Coffee Bean
07.2017 - 11.2018
High School Diploma -
Metro Tech Highschool
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