Taylor Matienzo
Glendale
Summary
Detail-oriented and reliable professional with 12+ years of experience in data entry, document management, technical support, and administrative operations within the public sector. Proven track record of processing high-volume data with accuracy and consistency. Adept in HEAplus, OnBase, and AZTECS systems. Recognized for strong problem-solving, time management, and training capabilities. Actively seeking a data-focused role to leverage deep technical and support expertise.
Overview
12
12
years of professional experience
Work History
Exam Tech II
Department of Economic Security
04.2018 - Current
- Process and manage high-volume inbound, return, and response mail with accuracy.
- Scan and index documents into OnBase and HEAplus, ensuring correct document types and metadata.
- Register client applications for benefits (nutrition, cash, medical) in AZTECS and HEAplus.
- Provide help desk support, troubleshooting OnBase/HEAplus issues and training end users.
- Mentor and train new staff in standardized registration and document handling procedures.
FAA-IT Tech
Department of Economic Security
04.2015 - 01.2018
- Managed IT equipment inventory, prepping hardware for deployment across statewide offices.
- Installed and removed computer systems; ran CAT/network cabling with clean management.
- Provided on-site technical support, ensuring timely resolution of service requests.
Contractor, Family Assistance Administration
Department of Economic Security
10.2013 - 04.2015
- Scanned and indexed inbound documents using OnBase and HEAplus.
- Registered applicants in AZTECS/HEAplus; escalated issues for resolution.
- Delivered Tier 1 help desk support and trained peers on system usage.
Education
High School Diploma -
Glendale Preparatory Academy
Glendale, AZ05.2013
Skills
- Data Entry & Indexing (HEAplus, AZTECS, OnBase)
- Document Management Systems
- Technical Support & Troubleshooting
- Customer Service & Communication
- Time Management & Organization
- Staff Training & Peer Support
- Accuracy & Adaptability
- Works Well Under Pressure
- Attention to detail
- Multitasking and organization
Timeline
Exam Tech II
Department of Economic Security
04.2018 - Current
FAA-IT Tech
Department of Economic Security
04.2015 - 01.2018
Contractor, Family Assistance Administration
Department of Economic Security
10.2013 - 04.2015
High School Diploma -
Glendale Preparatory Academy
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