Summary
Overview
Work History
Education
Skills
Certification
Volunteering and Intership
Languages
Timeline
Generic
Gular Taghiyeva

Gular Taghiyeva

Khirdalan

Summary

Successfully gained 9 years of experience on various platforms. Proficient in multiple languages, including English, Azerbaijani, and Turkish. Proficient in Microsoft Office programs (Excel, PowerPoint, Outlook, Word, etc) and design programs (Canva, etc)

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head of Incoming and Outgoing Departments

Saffar Azerbaijan Travel LLC
01.2025 - Current
  • Led the Incoming and Outgoing Department, coordinating travel services for both international visitors to Azerbaijan and Azerbaijani clients traveling abroad.
  • Designed and implemented efficient operations systems to streamline visa processing, travel arrangements, and accommodation services.
  • Managed relations with global travel partners, DMCs, embassies, and government agencies.
  • Oversaw the planning and execution of customized group and individual tour packages.
  • Conducted market research to align offerings with customer demand and industry trends.
  • Directed a multi-functional team of sales, operations, and logistics personnel.
  • Reported directly to upper management with monthly performance analysis and departmental insights.

Incoming/Operations Manager, Sales Director

Destinations Azerbaijan MICE & Leisure
09.2022 - 01.2025
  • Establishing relations with external and internal partners and conducting business correspondence;
  • Achieving monthly sales target
  • Provide the analysis of the sold packages based on clients’ feedbacks
  • Representing Azerbaijan with its hospitality to the guests
  • Responding to inquiries from customers in a timely and business-like manner;
  • Preparation of tours for foreign tourists, organization of individual and group tours
  • Dealing with events for incoming tourists, organizing all venues
  • Booking transport, accommodation, and adjacent services.
  • Directing visa application processes.
  • Completing client-requested errands, within reason.
  • Managing allotted finances.
  • Submitting monthly reports
  • Making monthly targets and arranging tasks for sales department

Sales Operator

Abroad LLC
08.2020 - 08.2022
  • Deals with both internal and external customers at all levels, via meeting, telephone and email to ensure successful communication through active listening and thoughtful questions.
  • Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions and efficiencies, all with a high level of quality.
  • Quality of editing, rendering, of Ds-260 form for American green cards.
  • Qualify focus in collection, Authoring and editing of information packages for Abroad LLC (such as ‘Kentucky Consular Center’).

English Instructor (EVS)

Muradiya Culture Foundation, Erasmus Solidarity Corp
03.2019 - 02.2020
  • Created and implemented lesson plans, modifying for differences in student learning style.
  • Adapted teaching strategies to learning styles of student with different skills.
  • Educated students about foreign cultures through immersive activities.
  • Made difficult concepts understandable to students, to teach them how to protect their rights.

Sales Consultant

Zelhome
06.2018 - 12.2018
  • Guided and provided the residents with their basic needs.
  • Provided intakes.
  • Coordinated and monitor the houses for the customers.

Crew (Cashier)

McDonald's
04.2017 - 07.2018
  • Took orders from customers.
  • Collected payments
  • Recommended products.
  • Promoted special deals.
  • Matched cash with records.
  • Arranged food teams on trays

Education

Bachelor - International Economic Relations-International Relations

Azerbaijan State University of Economics
01.2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff management
  • Management
  • Sales background
  • Contract management
  • Customer relations specialist
  • Risk management
  • Invoice processing
  • Customer relationship management (CRM)
  • Organizational management
  • Client relations
  • Client relationships
  • Goal setting
  • Employee motivation
  • Decision-making
  • Staff training

Certification

  • February 2020/ 1 year of volunteer service as an English teacher through European Solidarity Corps (European Volunteer Services) | Ankara, Turkey
  • March 2019/ 5 Days training/ Erasmus Youth project/ Ankara Youth Nations| Ankara, Turkey
  • November 2019/ a day training / Advantages of working with children /Aksoy College|Ankara,Turkey
  • February 2020/a day conference / 5th EIT (EXCLUSIVE INSPIRATIONAL TALKS) conference of Maya schools / Maya schools| Ankara, Turkey
  • November 2015/UNEC MUN (Model United Nations)/representative of Hashemite Kingdom of Jordan
  • February 2016 / Milli MUN / representative of South Korea / UNESCO
  • November 2016 / Binagadi YAP MUN/ representative of Germany

Volunteering and Intership

Khan Academy Azerbaijan team leader, Coordinator of Math 2

Online Volunteer Translator Baku, Azerbaijan 01/FEB/2019- Until Now 

· Assigning a new task to each translator and checking the errors of the translated tasks and deadlines.

· Translating Math tasks from English to the Azerbaijani language 

· Writing calls for job searches, to solve the problems of volunteers.

· Preparing promotions for programs.

· Giving a monthly report about how many words are translated.

· Translating special tasks assigned by the project manager.

· And many other relevant tasks

· Supporting the team as a team leader


13th World Scout Youth Forum and 41st World Scout Conference in Baku

Media Volunteer Baku, Azerbaijan 01/AUG/2018 - 30/AUG/2018

· Prepared weekly broadcasting schedule.

· Qualified production of the Report of the team.

· Recommended ideas to the team.

· Edited, rendered news and headlines.

· Prepared the info page for the team.


Islamic Solidarity Games 2017

Media Volunteer Baku, Azerbaijan 01/MAY/2017 - 30/MAY/2017

· Prepared weekly broadcasting schedule.

· Qualified production of the Report by the team.

· Recommended ideas to the team.

· Edited, rendered news and headlines.

· Prepared the info page for the team.


Azerbaijan Service and Assessment Network

Volunteer Baku, Azerbaijan 01/JUN/2016 - 30/AUG/2016

· Prepared application for the people’s work related to government administration.

· Performed Administrative tasks to support daily business operations.

· Recommended solutions to the problems of the people.

· Edited, rendered application forms.


Azerbaijan National Assembly-Internship

Intern Baku, Azerbaijan 15/FEB/2018 - 30/MAY/2018

· Assisted in the analysis of national policies.

· Pointed out the people’s problems related to government administration.

· Performed Administrative tasks to support daily business operations.

· Recommended solutions to the problems of the policies.

· Edited, rendered policies.



Languages

English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)

Timeline

Head of Incoming and Outgoing Departments

Saffar Azerbaijan Travel LLC
01.2025 - Current

Incoming/Operations Manager, Sales Director

Destinations Azerbaijan MICE & Leisure
09.2022 - 01.2025

Sales Operator

Abroad LLC
08.2020 - 08.2022

English Instructor (EVS)

Muradiya Culture Foundation, Erasmus Solidarity Corp
03.2019 - 02.2020

Sales Consultant

Zelhome
06.2018 - 12.2018

Crew (Cashier)

McDonald's
04.2017 - 07.2018

Bachelor - International Economic Relations-International Relations

Azerbaijan State University of Economics
Gular Taghiyeva