NERIE G. ARCENA
Phoenix
Summary
Experienced in hotel operations, cleaning procedures, and health and safety regulations. Proactive and goal-oriented professional with exceptional time management and problem-solving abilities. Reputation for reliability and adaptability complemented by swift capacity to learn and apply new skills. Dedicated to leveraging these qualities to drive team success and contribute to organizational growth. Strong analytical, communication, and teamwork skills with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Ready to make a valuable impact.
Overview
17
17
years of professional experience
Work History
Housekeeping Office Coordinator and Housekeeping Supervisor
Westin Kierland Resort and Spa
03.2017 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Housekeeping - Room Attendant
Chippewa Hotel Waterfront
05.2014 - 10.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping - Room Attendant
Westin Kierland Resort & Spa
10.2013 - 05.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping – Room Attendant
Chippewa Hotel Waterfront
05.2011 - 11.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping – Room Attendant
Westin Kierland Resort & Spa
10.2010 - 05.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping – Room Attendant
Chippewa Hotel Waterfront
05.2010 - 10.2010
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Accounting - Cashier
Hospitality & Catering Management Services (Ober Gatlinburg Ski Resort & Amusement Park)
12.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2008 - 06.2009
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping – Rental Houses
Eagle Ridge Resort & Spa
06.2008 - 09.2008
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2007 - 06.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping – Laundry Attendant
St. Regis Resort - Aspen
06.2007 - 09.2007
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collected soiled linens and clothing and pretreated stains.
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2006 - 06.2007
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Production Planning Inventory Control Staff
Fortune Integrated Textile Mills Inc.
02.2001 - 10.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Marketing – Marketing Staff (Local & Export)
Fortune Integrated Textile Mills Inc.
02.2001 - 10.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Computer Science
Roosevelt College - Lamuan
Roosevelt College Lamuan Marikina Phillipines10.1998
No Degree - Highschool
Immaculate Heart of Mary Academy
Immaculate Heart Of Mary Academy, Phillipines03.1993
No Degree - Elementary
Malinao Elementary School
Malinao Elementary School03.1988
Skills
- Health and safety compliance
- Delegation Abilities
- Policy Enforcement
- Staff Scheduling
- Customer Service
- Workload prioritization
- Training and mentoring
- Staff Training and Development
Personal Information
- Age: 44
- Place of Birth: Oriental Mindoro, Philippines
- Height: 5'4"
- Weight: 146 lbs
- Date of Birth: 05/21/75
- Marital Status: Married
References
- Mary Gustafson, Director of Housekeeping, Westin Kierland Resort and Spa, 480-492-1416/1288
- Mr. John Rios, Operations Manager, Westin Kierland Resort & Spa - Villas, 480-796-8390/480-624-1000
- Mr. Brian Bailey, General Manager, Chippewa Hotel Waterfront, (906) 847-3341
- Mr. William Chambers, Owner, Carriage Tour-Mackinac Island, 906-430-1595
Timeline
Housekeeping Office Coordinator and Housekeeping Supervisor
Westin Kierland Resort and Spa
03.2017 - 08.2017
Housekeeping - Room Attendant
Chippewa Hotel Waterfront
05.2014 - 10.2015
Housekeeping - Room Attendant
Westin Kierland Resort & Spa
10.2013 - 05.2014
Housekeeping – Room Attendant
Chippewa Hotel Waterfront
05.2011 - 11.2011
Housekeeping – Room Attendant
Westin Kierland Resort & Spa
10.2010 - 05.2011
Housekeeping – Room Attendant
Chippewa Hotel Waterfront
05.2010 - 10.2010
Accounting - Cashier
Hospitality & Catering Management Services (Ober Gatlinburg Ski Resort & Amusement Park)
12.2009 - 05.2010
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2008 - 06.2009
Housekeeping – Rental Houses
Eagle Ridge Resort & Spa
06.2008 - 09.2008
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2007 - 06.2008
Housekeeping – Laundry Attendant
St. Regis Resort - Aspen
06.2007 - 09.2007
Housekeeping – Room Attendant
Sheraton Wild Horse Pass Resort & Spa
10.2006 - 06.2007
Production Planning Inventory Control Staff
Fortune Integrated Textile Mills Inc.
02.2001 - 10.2006
Marketing – Marketing Staff (Local & Export)
Fortune Integrated Textile Mills Inc.
02.2001 - 10.2006
Bachelor of Science - Computer Science
Roosevelt College - Lamuan
No Degree - Highschool
Immaculate Heart of Mary Academy
No Degree - Elementary
Malinao Elementary School
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