Nusrat Abbasli
Baku
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior Supervisor
Excelsior Hotel Spa Baku
2023.01 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Head Waiter
Excelsior Hotel Spa Baku
2021.08 - 2023.01
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter
Excelsior Hotel Spa Baku
2019.06 - 2021.08
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waiter
Qafqaz Point Hotel
2018.06 - 2019.05
Waiter (Internship)
Isrotel Yam Suf
2017.05 - 2017.09
Education
Tourism And Hotel Managment
Azerbaijan Tourism And Managment University
Baku05.2018
Skills
- Operational Efficiency
- Resolving Complaints
- Front-End Support
- Inventory Oversight
- Employee Coaching and Mentoring
- Leadership
Certification
American Hotel Lodging Educational Institute(AHLEI)
Hospitality Manager: Leadership
Employee of the month : November 2019
Excelsior Hotel Spa Baku
Languages
English
Upper intermediate
B2
Russian
Elementary
A2
Turkish
Advanced
C1
Timeline
Junior Supervisor
Excelsior Hotel Spa Baku
2023.01 - Current
Head Waiter
Excelsior Hotel Spa Baku
2021.08 - 2023.01
Waiter
Excelsior Hotel Spa Baku
2019.06 - 2021.08
Waiter
Qafqaz Point Hotel
2018.06 - 2019.05
Waiter (Internship)
Isrotel Yam Suf
2017.05 - 2017.09
Tourism And Hotel Managment
Azerbaijan Tourism And Managment University
American Hotel Lodging Educational Institute(AHLEI)
Hospitality Manager: Leadership
Employee of the month : November 2019
Excelsior Hotel Spa Baku
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