Ulviyya Gasimzade
Baku,AZ
Summary
Forward-thinking HR professional with 20 years of leadership experience in hospitality or service industry with a large employee base. Passionate team player who can operate in an entrepreneurial environment. Expert in project management, training,education, sales and public relation. Converts strategic plans into tactical reality through developing talented human capitals of company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Human Resources and Admin Operations
Azerbaijan Tourism Board
Baku, Azerabaijan
09.2019 - Current
- Ensured compliance with local employment laws by monitoring changes in regulations related to human resources management.
- Responsible for all maintenance, cleaning, drivers and other admin personal.
- Make annually, monthly and weekly reports to Procurement about cleaning and maintenance needs, number of used stuff.
- Assisted in employee recruitment, hiring and interview processes.
- Identified ways to reduce turnover through improved hiring practices.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Suggested promotions and wage increases according to employee performance.
- Monitored employee attendance records to ensure adherence to company policies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Analyzed employee data to identify trends and potential areas of improvement.
- Assisted in the preparation of annual budgets related to staffing needs.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
Head of HR Department
Chenot Palace Hotel
Gabala, Azerbaijan
12.2018 - 09.2019
- Evaluated job descriptions regularly to ensure they accurately reflect job duties and responsibilities.
- Drove business outcomes and strong employee engagement through implementation of new talent strategies.
- Coached and trained leaders in hiring and interviewing, talent and succession planning and performance management.
- Managed employee relations and facilitated critical conversations and programs to increase employee satisfaction.
- Assisted senior management in developing strategic objectives related to workforce planning.
- Ensured compliance with applicable health and safety regulations through regular inspections of work environment conditions.
- Maintained personnel records according to legal requirements while ensuring accuracy of information stored in the system.
- Managed all recruitment processes including job postings, interviews, background checks, offer letters and onboarding activities.
- Developed employee orientation and training programs for new hires.
Group Human Resources Manager
Gilan Holding
Baku , Azerbaijan
12.2017 - 12.2018
- Developed policies related to equal opportunity employment standards and other relevant topics.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Directed HR programs, policies and processes to improve operational efficiency.
- Facilitated employee communications through regular meetings or individual counseling sessions.
- Maintained accurate records of personnel data including compensation benefits administration and payroll processing.
- Assisted in budget preparation by monitoring labor costs associated with recruiting efforts.
- Prepared reports regarding turnover rates or other pertinent information related to HR metrics.
- Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
- Analyzed current HR operations identifying areas of improvement while developing strategies to maximize efficiency.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
HR Manager
Qafqaz Hotel and Residences/Gilan Holding
Baku , Azerbaijan
12.2012 - 12.2018
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Scheduled meetings with employees to address concerns and grievances.
- Held exit interviews and documented information discussed with employees.
- Trained line managers and staff on HR best practices and protocols to reduce process lags.
- Directed HR programs, policies and processes to improve operational efficiency.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Provided HR consultation services to leadership and department heads.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Assisted in employee recruitment, hiring and interview processes.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Drafted job descriptions based on current roles within the organization.
- Coordinated training programs for new employees and existing staff members.
- Scheduled random drug testing for employees to diminish regularity risks.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
Public Relations Specialist
Caspian Links LLC
Baku , Azerbaijan
08.2011 - 09.2012
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Handled requests for meetings and interviews with company executives and experts.
- Delivered program information to public by preparing and presenting press releases, conducting media campaigns and maintaining program-related web sites.
- Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.
- Purchased advertising space or time to promote client's product or agenda.
- Posted and updated content on company's website and social media outlets.
- Planned and organized corporate media and other special events.
- Created press releases, media kits, and other promotional materials to support company initiatives.
- Prepared or delivered speeches to further public relations objectives.
- Updated social media accounts with relevant content about the company's services or initiatives.
- Reviewed articles before publication in order to ensure accuracy of facts presented.
- Worked with management to identify trends and developments that might influence PR decisions and strategies.
- Attended trade shows and conferences as a representative of the company's brand.
Customer Service Representative
Azercell LLC
Baku, Azerbaijan
08.2006 - 08.2008
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong relationships with customers by providing personalized assistance and support.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Master of Arts - Cultural Studies
Azerbaijan State University of Culture And Arts
Azerbaijan, Baku06-2008
Bachelor of Arts - Cultural Studies
Azerbaijan State University of Culture And Arts
Azerbaijan,Baku06-2005
Skills
- HR Strategy development and implementation
- Performance management
- Talent development and retention
- Employee engagement
- Negotiation
Affiliations
- Easily adapt to different work environments.
- Open-minded person with strong moral and discipline.
- I regularly engaging in physical activity: cross-fit, yoga,pilates
- Member of HR and Hotel associations
Languages
Azerbaijani
First Language
English
Proficient (C2)
C2
Turkish
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Accomplishments
- Respectful Chairman of Azerbaijan State Tourism Agency awarded me with honored diploma on contribution in Tourism (2023)
- Received recognition by General Manager as Employee of the month (2013) and Head of the Year (2016)
- Was awarded by Ministry of Culture and Tourism in 2008 as the best scientific article writer and had first place about Tourism Perspectives and problems of Azerbaijan
Certification
- American Hotel & Lodging Educational Institute CHT- Certified Hospitality Trainer
- HR professionals - Barattson School of Business and Finance
- HR Management - Russian HR School
References
References available upon request.
Timeline
Director of Human Resources and Admin Operations
Azerbaijan Tourism Board
09.2019 - Current
Head of HR Department
Chenot Palace Hotel
12.2018 - 09.2019
Group Human Resources Manager
Gilan Holding
12.2017 - 12.2018
HR Manager
Qafqaz Hotel and Residences/Gilan Holding
12.2012 - 12.2018
Public Relations Specialist
Caspian Links LLC
08.2011 - 09.2012
Customer Service Representative
Azercell LLC
08.2006 - 08.2008
Master of Arts - Cultural Studies
Azerbaijan State University of Culture And Arts
Bachelor of Arts - Cultural Studies
Azerbaijan State University of Culture And Arts
- American Hotel & Lodging Educational Institute CHT- Certified Hospitality Trainer
- HR professionals - Barattson School of Business and Finance
- HR Management - Russian HR School
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